Regional Service Delivery Manager
4 weeks ago
This range is provided by Paladin Airport Security Services / Services de Sécurité d'Aéroport Paladin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$70,000.00/yr - CA$75,000.00/yr The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you The Regional Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity. Responsibilities Take an ownership role in screening checkpoint operations and screening compliance Build and maintain strong customer relationships with the stakeholders within aviation security Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs) Lead and mentor Screening Officers, promoting an engaged and motivated workforce Conduct regular performance reviews and recommend employee recognition programs Apply corrective measures following the progressive discipline process when and as needed Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents Conduct workplace investigations with guidance from People & Culture and the senior leadership team Perform essential administrative tasks in alignment with daily operations Other duties as assigned Qualifications Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment Knowledge of relevant security and employment legislation Strong operational focus, ability to work under pressure and provide creative solutions Proficiency in using office software such as Word, Excel and PowerPoint Willingness to work irregular hours, shift work, and attend incidents after hours Strong communication, leadership, client service, and persuasive skills Fluency in French is an asset Salary 70,000 - 75,000 + bonus Work Hours This position will be working a graveyard (overnight) shift and be fully based at the Comox Valley Airport (YQQ). Seniority level Mid-Senior level Employment type Full-time Job function Management and Customer Service Industries Airlines and Aviation and Security and Investigations #J-18808-Ljbffr
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Regional Service Delivery Manager
1 week ago
Comox, Canada Paladin Airport Security Services Full timeRegional Service Delivery ManagerThe Regional Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations...
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Delivery Driver Comox Valley
1 week ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $6.50/ delivery, often 1-3 deliveries at a time. Driver on demand service. We offer very flexible...
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Delivery Driver Comox Valley
1 week ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...
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Delivery Driver Comox Valley
1 week ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...
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Delivery Driver Comox Valley
19 hours ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. Daytime positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. We offer very...
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Delivery Driver Comox Valley
1 week ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Delivery Service - Courtenay, BC Do you like to Drive? Do you have a small car? Have a BC drivers license? Kyte Delivery Service is looking for drivers with own small cars, in the Comox Valley. Full time/ Part Time/ Casual your choice. All positions available. Average pay is over $7.00/ delivery, often 1-3 deliveries at a time. Driver on demand...
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Regional Service Delivery Manager
5 days ago
Comox, British Columbia, Canada Paladin Airport Security Services Full timeOverviewThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet youLa différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux,...
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Regional Manager, Terminal Maintenance
19 hours ago
Comox, Canada BC Ferries Full timeJob Description: **REGIONAL MANAGER, TERMINAL MAINTENANCE** LITTLE RIVER **The Opportunity** We are searching for a Regional Manager to join our Terminal Maintenance team. As a key member of Terminal Maintenance team, you are accountable for ensuring the safe, timely and efficient maintenance of terminal marine structures and shore facilities by managing and...
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Courier Driver
19 hours ago
Comox Valley, Canada Kyte Delivery Service Full timeKyte Courier Service Do you like to Drive? Do you have a medium size car? Have a BC drivers license Kyte Courier Service is looking for a driver with own medium size cars, from Courtenay or Campbell River to help with our Parksville/ Port Alberni run. Full time/ Part Time your choice. This is a day time scheduled run. Average pay is over $12.00/...
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Regional Airport Screening Operations Leader
4 weeks ago
Comox, Canada Paladin Airport Security Services Services de Sécurité d'Aéroport Paladin Full timeA leading airport security firm is seeking a Regional Service Delivery Manager to oversee screening operations at Comox Valley Airport. This leadership role entails achieving operational KPIs, mentoring Screening Officers, and fostering a positive workplace culture. Candidates should possess a bachelor's degree or equivalent experience in a related field,...
