Director of Operations: Glencairn Golf Club

Director of Operations: Glencairn Golf Club From the moment you pass the stone gates and wind your way between rock fences to the majestic multi-turreted clubhouse, you will feel like you just arrived at a Scottish links. Designed by Thomas McBroom, Glencairn's 27 links-style holes are punctuated by steep pot bunkers and framed by fescue that waves menacingly in the ever-present wind that buffets the Halton Hills just west of Toronto. Burns (narrow meandering streams) cut through the heaving landscape of the Niagara Escarpment. You'll have to be creative on the tight lies that surround the mammoth undulating greens. Afterwards, luxuriate in the castle-like clubhouse modelled after Scotland's Muirfield, featuring brilliant photographs from three decades of Open Championship golf taken by award-winning photographer Doug Ball. Location Glencairn Golf Club Posted Deadline Job Summary Reporting to the Regional Director of Operations, the Director of Operations is responsible for providing effective leadership at the club. Specifically, they will make certain that all club employees are aligned with both the club and ClubLink’s business objectives and in so doing ensure that the club's financial, member service and employee engagement targets are met. Responsibilities Leadership Identify, hire and develop key management employees, ensuring that they receive the proper training/instruction in order to maximize their effectiveness in their day-to-day activities. Manage the performance of each of the department managers at the club, setting clear expectations, providing regular feedback and ongoing coaching in an appropriate manner. Ensure professional development opportunities are made available to the management team and their staff. Sales and Financial Management Proactively manage club budget including the labour and expense budgets, ensuring that Member and guest service expectations and overall company goals are being met. Actively seek incremental sources of revenue through banquets and events, increasing merchandise sales and maximizing the tee sheet. Actively seek new Membership opportunities with guests and other potential prospects. Assist in the development of club capital budgets, overseeing that all projects are carried out properly and within budget. Member Relations Champion all Member and guest relations initiatives and act as the main point of contact at the club relative to Member or guest issues and concerns. Develop and maintain positive relationships with individual Members and Member groups, proactively seeking ways to improve member and guest satisfaction. Qualifications 7+ years of relevant management/leadership experience. College/University Diploma in a related field. Experience/knowledge of golf club operations including knowledge of turf, clubhouse and golf operations would be an asset. Demonstrated time management, organization and oral and written communication skills within a multi-unit operation. Proven track record of sales and sales leadership success, preferably within the golf industry, and a passion for sales and marketing. Strong training & coaching skills. Well-developed strategic planning skills and even stronger execution skills a must. The ability to manage multiple and competing tasks/priorities. Proven experience understanding and analyzing budgets. Expert Member and guest service skills. A history of innovation and a dedication to personal improvement. Compensation 85,000-$120,000- based on experience Benefits/Perks Participation in ClubLink’s health benefits & RRSP/DPSP Program. Health Spending Account Golf Equipment Package. Staff Meal Plan. Discounted merchandise & staff pricing program. Work perk membership. PGA of Canada Specialization Management & Leadership Course Website Employment Duration Full-time Contact Information Contact Information – Applicants may click here to apply or submit their resume by email to Accepting Applications until 1 January 2026 ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink. #J-18808-Ljbffr