DEWALT Factory Tool Repair Technician

Mississauga, Ontario, Canada

Full time

Build Your Career With Us

The What

As a DEWALT Factory Service Technician, you will be part of a dedicated team based in Mississauga, ON and reporting to the Branch Manager .

If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World™.

What You Get

• Competitive compensation ,with an anticipated starting rate of $23.00-$26.00/hour, based on your experience, skills, qualifications, and market location.

• Comprehensive benefits package designed to support the health, well-being, and financial future for you and your family.

• A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day.

• Career growth opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.

• An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands.

• Employee perks including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

The Why

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

What You Will Get To Do

• Estimation and completion of repairs, including proper identification of SKU’s and parts needed

• Processing of service work orders, logging, tracking, follow-up.

• Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.

• Provide technical assistance to distributors/end users/staff

• Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)

• Provide parts identification, product application, product information to customers by phone, counter, mail, and fax

• Verify and administer warranty on products through date codes, parts condition identification

• Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns

• Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.

• Coordinate and follow up with customer parts and tool orders

• Make day-by-day operational decisions, and co-coordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.

• General service branch opening and closing responsibilities including cash registers and computers

• Assist with shipping and receiving within the Branch and other duties

Who You Are

• Graduate of a community college or trade school preferred

• Compressor repair experience on equipment an asset

• Experience in a service environment a must, preferably with power tool repair experience

• Effective communication and sales skills, and experience in working directly with the public

• Strong organizational skills, and ability to complete tasks in tight time frames

• Knowledge of cash registers and computers, especially Microsoft Office, an asset

What’s more, you’ll get that pride that comes from empowering makers, doer