Account Manager – Enterprise

Overview MatchBox Consulting Group is currently seeking an Account Manager -Enterprise for a permanent role with a client of ours located in Vancouver. The role can be fully remote anywhere across North America. The position will involve 20-30% travel to client sites across North America. Experience selling into Government Agencies (GovTech) is essential. Responsibilities Drive revenue growth with our existing customers, through product and industry expertise Establish yourself as a key contact to existing customers – along with Partner Success, to ensure customer satisfaction and retention of their business. Develop and maintain strong relationships to understand customers’ needs and close up-sell, cross-sell, and expansion opportunities, and ensure contract renewals. Educate customers on current and new product features, benefits, and configuration options to optimize their use of Spare’s platform and products. Own account planning for customers and manage technical, operational and executive stakeholders at large transit agencies and operators. Provide weekly feedback & forecasting on all account activity, and demonstrate excellent CRM adoption for managing your pipeline and account plans. Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments. Work closely with Marketing and Business Development team to develop account-based marketing and sales plans. Build a deep understanding of Spare’s products and key markets, and maintain ongoing learning of new features and improvements. Partner with and influence customers through thought leadership, industry best practices, and deep product knowledge. Share customer feedback with Product, Engineering and Partner Success teams. Qualifications Experience in Transit Technology sales and/or sales for government agencies (ideally 4+ years) Passion for and interest in Urban Planning and/or Transit (or correlated areas) Understanding of the transit industry (knowledge of the types of transit systems, regulations, and funding structures, to effectively support our customers and users) Excellent communication skills (verbal, written and presentation skills) with the ability to communicate effectively with a wide range of audiences in a personable way Experience dealing with complex enterprise customers and large deals, specifically in the public sector or at Fortune 500 clients. Availability to travel frequently within Canada and the USA. It Will Be Considered a Plus If You Have Academic background in Urban Planning, Environmental Science, Sociology, Sustainability, etc. Experience in a transit tech company Experience in a transit agency Equal Opportunities MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all. Work Permits Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered. Contact For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/. #J-18808-Ljbffr