IT - Digital Product Designer - Advanced (Interaction Designer)

Job Details Job Title: Digital Product Designer-Advanced (Interaction Designer)Location: Toronto, ON (Hybrid Onsite) | (4-days / Week)Duration: 12+ Months Description New design team, currently very small (4 people including lead), establishing a new design practice for optimization of the UX/UI of advisor-facing tools. Roles & Responsibilities The Interaction Designer will: Work closely, primarily with Product Owners and Business Analysts, on an ongoing basis to review and discuss new and upcoming features on the Gen AI advisor tool roadmap, and brainstorm and sketch UX enhancements and the UX/UI for new product features; Work with product owners, tech leads, business analysts and other relevant stakeholders to scope design activities, collect business and functional requirements, establish timelines for delivery of prototypes and ready for dev files; Create design concepts for the Gen AI advisor tool enhancements and features in Figma, review concepts with product owners and other relevant stakeholders, and collect feedback to iterate; Create Figma prototypes to support both moderated and unmoderated usability testing of Gen AI tool design concepts with advisors; Support the Design Researcher in planning and conducting usability testing, and in analyzing and synthesizing test results; Support optimization of the advisor desktop workflow through (but not limited to) workflow and business process analysis, process mapping, workflow optimization, as well as research activities such as persona creation, advisor interviews, etc. What will the designer be working on? Gen AI Advisor Tools The Interaction Designer will be part of a team working on advisor-facing digital tools. More specifically, the Interaction Designer will: Provide product design expertise to inform the launch and ongoing enhancement of a Gen AI productivity-enhancement desktop tool for advisors; Contribute to an ongoing initiative to optimize the workflow of the advisor desktop To succeed in this role, the Interaction Designer should have professional experience: designing employee- or advisor-facing digital product or digital tools designing digital products that incorporate the output of a large language model planning and delivering Figma prototypes of medium-high complexity, within constrained timeframes working with design researchers in planning and conducting moderated and unmoderated usability testing understanding and appropriately managing stakeholder expectations within an organizationally complex environment planning and delivering presentations, workshops, reviews and other such large-tent meetings Future State of Success: have established themselves as a key partner to program leads, product owners and other stakeholders responsible for planning and deploying advisor tools be trusted to deliver exceptional work to deadline, understand and respond to stakeholder needs, and support the advisor tools initiative in meeting its key objectives have developed a deep working knowledge of RBC advisor workflow, business processes, pain points have become a subject matter expert in designing user interfaces that incorporate output from an LLM Must Have: Expertise in delivering design concepts, medium-complexity prototypes, and ready-for-development files in Figma. Substantial experience designing for complex organizational workflows (e.g., employee or advisor workflow support) Experience in conversational design Expertise in use of Figma to build design concepts, create complex prototypes, and deliver high-quality ready-for-dev files Planning and conducting usability testing Independently scoping and estimating design and usability testing activities to meet competing priorities and deadlines set by squad product owners Nice to Have: Knowledge and / or working experience in designing interfaces and conversational experiences for Gen AI-driven applications Soft Skills: Comfortable with ambiguity in terms of stakeholders, product roadmap definition, and access to inputs from users. What skills would you like to build within your team? Deep working knowledge of RBC advisor workflow, business processes, pain points; Expertise in designing interfaces and conversational experiences for Gen AI-driven applications Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. #J-18808-Ljbffr