Customer Activation Manager

About Float Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. As one of Canada’s fastest‑growing companies, Float is customer‑obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Shopify, Top Hat, TouchBistro, and Ada. At Float, everyone is an owner, bringing their unique perspective to our team and product.  About the Role Float is seeking a Customer Activation Manager (CAM) to own the most critical phase of our customer journey—turning newly signed accounts into fully activated, revenue‑generating customers. Sitting within our Sales organization, this role blends commercial impact with operational excellence: you’ll manage activations end‑to‑end, drive adoption momentum, and ensure customers realize tangible value fast. What You’ll Do Lead a portfolio of activations from handoff to go‑live, ensuring each customer achieves 80%+ onboarded spend penetration and completes a timely, full implementation of the Float platform within 120 days. Deliver fast, structured activations that drive early ROI, reinforce value realization, and position customers for lasting adoption and success. Combine sales acumen with executional excellence to guide customers toward the usage, behaviors, and outcomes that maximize both revenue and product impact. Manage multiple activations in parallel with urgency and clarity, driving alignment across Sales, Product, and Risk to deliver on implementation milestones. Anticipate and remove blockers quickly, maintaining momentum and customer confidence throughout the activation journey. Continuously improve Float’s activation playbook, automation, and processes to deliver efficient, repeatable, high‑impact customer activations at scale. About You Think and operate like a seller—view activation as an extension of the sales process and connect every milestone to revenue realization. Own the outcome—take full accountability for your book of business. Customers live, spend, and thrive. Put customers first—care deeply about delivering value that lasts beyond go‑live. Move fast with intention—bring urgency, clarity, and structure to every engagement. Raise the bar—constantly refine your approach, improve processes, and elevate performance standards. Win together—collaborate cross‑functionally to ensure every activation sets the stage for long‑term customer success. What You Bring 3–5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech. Proven experience driving commercial or consumption‑based activation metrics—not just process completion. Strong technical aptitude with integrations, payment workflows, and APIs. Demonstrated ability to connect product adoption to measurable business outcomes. Excellent communication and project management skills—you bring clarity, influence, and urgency. Comfortable operating in fast‑changing, high‑growth environments where priorities evolve quickly. Nice to haves: Bilingual (French/English) Experience in consumption‑based business models, finance or payments, or revenue‑driven customer success. Finance experience (either in fintech or experience in financial operations/accounting) Why You Should Join Work at one of Canada’s fastest‑growing fintech companies. Make a real impact in a high‑autonomy, high‑growth role. Collaborate with an ambitious and supportive team. Competitive compensation, equity options, and benefits. Hybrid work model – based in Toronto with in‑office days for connection and collaboration. Enjoy catered team lunches every Tuesday and Wednesday. Bring your pup to our dog‑friendly office. Thrive in a high‑trust, high‑performance culture where your work truly matters. In Short At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you. We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know You can reach out to Vic ( ), and we’ll work with you to make sure you have what you need to succeed. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Marketing and Sales #J-18808-Ljbffr