Head of Anti-Fraud Oversight, Manulife Bank

Overview At Manulife Bank we are committed to protecting our customers and our business from fraud. Manulife Bank is seeking a strategic and technically proficient Head of Anti-Fraud Oversight, Manulife Bank to lead the development, execution, and continuous enhancement of the Bank’s anti-fraud oversight program. This individual contributor role is pivotal in shaping the Bank’s fraud risk posture, ensuring alignment with regulatory expectations, enterprise standards, and emerging threats. The successful candidate will serve as a senior subject matter expert, providing independent challenge, strategic insights, and cross-functional leadership. You will influence fraud risk practices, collaborate with senior stakeholders across Manulife Bank and the Manulife enterprise, and foster a culture of integrity, accountability, and resilience. Join a purpose-driven organization committed to protecting customers and building a safer financial ecosystem for Canadians. Responsibilities Lead the strategic design, implementation and continuous development of Manulife Bank’s anti-fraud oversight framework, aligned with Canadian regulatory requirements and the enterprise anti-fraud strategy. Oversee and challenge fraud risk and control assessments across product lines, identifying emerging threats including synthetic identity fraud, scams, account takeovers, and third-party fraud. Provide subject matter expertise, guidance and advice to the Bank in the support of projects and initiatives. Evaluate the effectiveness of fraud controls, including authentication, monitoring, and detection technologies; provide strategic recommendations to senior leadership. Act as a senior escalation point for significant fraud incidents, supporting root cause analysis, response planning, and remediation. Develop and report on key risk indicators (KRIs) and performance metrics (KPIs) to monitor fraud trends and control effectiveness. Deliver timely, data-driven insights to the VP, Chief Compliance Officer, CAMLO and Chief Anti-Fraud Officer and the Board Risk Committee. Prepare reports and communicate to senior leaders and the Board on the status of the anti-fraud program, including key risks. Design targeted training and awareness programs for high-risk areas and influence enterprise-wide fraud literacy initiatives. Collaborate with stakeholders to embed fraud risk into new initiatives, products, and services. Lead compliance support for regulatory audits and examinations (e.g., OSFI). Stay ahead of emerging threats, regulatory changes, and industry best practices to future-proof the Bank’s fraud oversight capabilities. Technical Expertise in Fraud Deep understanding of fraud typologies such as identity theft, phishing, scams and synthetic identity. Proficiency in fraud detection and prevention technologies. Experience with fraud data analytics platforms and methodologies for rule optimization, anomaly detection, and predictive modeling. Knowledge of authentication frameworks including multi-factor authentication (MFA), biometrics, and digital identity solutions. Ability to assess tool performance, return on investment, and readiness across internal and external fraud mitigation platforms. Key Competencies Strategic Leadership: Ability to shape and influence the anti-fraud oversight strategy across the enterprise without direct authority. Subject Matter Expertise: Deep knowledge of anti-fraud frameworks in the banking sector and regulatory expectations. Regulatory Acumen: Strong understanding of OSFI and Canadian banking regulations related to anti-fraud oversight. Data-Driven Oversight: Proficient in leveraging analytics, KRIs, and KPIs to assess risk and drive performance. Enterprise Collaboration: Builds trust-based relationships across functions and geographies to drive alignment and shared accountability. Execution Excellence: Demonstrates ownership and follow-through on complex initiatives with high-impact outcomes. Analytical Rigor: Uses insights to identify trends, assess risks, and recommend actionable solutions. Executive Communication: Communicates complex fraud risks and strategies clearly and persuasively to senior audiences. Innovation & Adaptability: Leverages emerging technologies and data analytics to enhance fraud detection and prevention. Continuous Improvement: Identifies opportunities to optimize fraud risk management through innovation and process enhancement. Preferred Leadership Experience Strategic Program Leadership: Experience leading anti-fraud programs at a senior level, including oversight of enterprise-wide initiatives, policy development, and governance frameworks. Cross-Functional Influence: Proven ability to influence and align diverse stakeholders across business units, risk, compliance, operations, and global teams without direct reporting lines. Executive-Level Engagement: Experience presenting to and advising senior executives, board committees, and regulators on fraud risk posture, emerging threats, and strategic priorities. Change Management & Transformation: Led or contributed to transformation initiatives involving fraud risk modernization, technology implementation, or process optimization. Mentorship & Thought Leadership: Recognized as a thought leader in anti-fraud oversight practices, with a track record of mentoring peers and contributing to industry forums or working groups. Crisis Management: Experience managing high-impact fraud incidents or regulatory reviews, including root cause analysis, remediation planning, and stakeholder communications. Required Qualifications Bachelor’s degree in Business, Finance, Criminology, Law or related field. Advanced degree or professional designation preferred, such as Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS) Minimum 12 years of progressive experience in fraud risk management, fraud analytics, or internal audit within banking or financial services. Proven ability to influence senior stakeholders in a matrixed environment. Demonstrated expertise in managing complex fraud risks, including digital fraud, synthetic identity fraud, and third-party/vendor fraud. Strong strategic thinking, analytical, and communication skills. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Equal Opportunity Employer Manulife/John Hancock embraces diversity and strives to foster an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation, and we administer all practices without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or beliefs, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. A Human Resources representative will assist applicants who request a reasonable accommodation during the application process. For accommodation requests, contact Reference Salary Location: Waterloo, Ontario Working Arrangement: Hybrid Salary range is expected to be between $118,300.00 CAD - $168,300.00 CAD. If applying outside the primary location, contact for the salary range for your location. Actual salary will vary based on market conditions, geography, and relevant factors. Eligible employees may participate in incentive programs. #J-18808-Ljbffr