Senior Customer Success Manager
6 days ago
Employer Industry: Financial Services Why consider this job opportunity Opportunity to manage a flagship account with a large, high-profile financial institution Potential for career advancement and growth within the Customer Success team Work remotely from anywhere in Canada Competitive salary and benefits package Chance to mentor and lead a team of Customer Success Managers Ability to make a significant impact on client satisfaction and retention What to Expect (Job Responsibilities) Directly manage the post‑sale lifecycle for a large financial institution, ensuring maximum value realization Prepare and lead Quarterly Business Reviews and Executive Steering Committee meetings with senior client leaders Proactively manage account health and identify opportunities for deeper solution adoption Serve as a trusted advisor and escalation point for the strategic client, addressing complex issues Mentor and guide Customer Success Managers on strategy, risk management, and best practices What is Required (Qualifications) 7+ years of experience in Customer Success, Strategic Account Management, or Management Consulting Minimum 2 years of experience working specifically with Tier 1 financial institutions or highly regulated clients Demonstrated leadership experience, including mentoring junior team members or leading task forces Proven ability to create and drive structured processes in high‑pressure environments Bachelor's degree in a related discipline or equivalent professional experience How to Stand Out (Preferred Qualifications) Strong understanding of the financial services sector and its regulatory requirements Expert knowledge of Customer Success processes, playbooks, and metrics #J-18808-Ljbffr
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Senior Customer Success Manager
1 week ago
Quebec, Canada Kount Full timeEmployer Industry: Financial Services Why consider this job opportunity Opportunity to manage a flagship account with a large, high-profile financial institution Potential for career advancement and growth within the Customer Success team Work remotely from anywhere in Canada Competitive salary and benefits package Chance to mentor and lead a team of...
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Customer Success Manager
1 week ago
Quebec City, Canada Plannit Full timeAt Plannit, we have a clear vision: to simplify the lives of businesses while delivering an exceptional customer experience. To achieve this, we're looking for a Customer Success Manager who will not only accompany our customers to success, but also design processes and guide our Customer Success team towards operational excellence. **About the role** You...
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Customer Success Manager
16 hours ago
Quebec, Canada Optel Group Full timeOPTEL is one of the world’s leading providers of traceability systems. Its mission is to leverage innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help fight the counterfeiting of medicines and medical devices worldwide. OPTEL also adapts its...
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Customer Success Manager
4 hours ago
Quebec, Canada Optel Group Full timeOPTEL is one of the world’s leading providers of traceability systems. Its mission is to leverage innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help fight the counterfeiting of medicines and medical devices worldwide. OPTEL also adapts its...
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Senior Customer Success Manager, Commerce
2 weeks ago
Montreal (Province of Quebec, Canada) Coveo Full timeThe Tech Evangelist, Driving Efficiency And Value For Commerce Customers As a Senior Customer Success Manager, you will be the trusted advisor and Commerce SME for our customers. You will have the mission to drive customer engagement, product adoption, satisfaction and advocacy, in line with agreed upon joint focus areas and objectives. You will take a...
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Enterprise Customer Success Manager
2 weeks ago
Quebec City, Canada Samsara Full time**Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...
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Customer Success Manager
1 week ago
Quebec, Canada SOVRA Full timeJoin to apply for the Customer Success Manager (2 positions) role at SOVRA About SOVRA About SOVRA SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America. SOVRA offers comprehensive, end-to-end solutions tailored for the public sector. SOVRA’s...
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Head of Customer Success
1 week ago
Quebec City, Canada Voilà! Full timeWant to be part of the workplace revolution? Ready for an adventure in the exciting world of startups and entrepreneurship?! If so, strap on your sneakers and read on! Voilà! is constantly growing and so is our Customer Success Team. We’re looking to fill an open role in Head of Customer Success to take over the strategy and operation of our CS...
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Bilingual Customer Success Manager — Québec Growth
16 hours ago
Quebec, Canada RPS Real Property Solutions Full timeA leading real estate solutions provider in Canada is seeking a Customer Success Manager to oversee post-sale client relationships. In this role, you will lead client onboarding, address account health, and drive renewals, while developing strong partnerships with Québec mortgage brokers. The ideal candidate has over 3 years of experience in customer...
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Quebec, Canada RPS Real Property Solutions Full timeA leading real estate solutions provider in Canada is seeking a Customer Success Manager to oversee post-sale client relationships. In this role, you will lead client onboarding, address account health, and drive renewals, while developing strong partnerships with Québec mortgage brokers. The ideal candidate has over 3 years of experience in customer...
