Front of House Manager

Overview Front of House (FOH) Manager A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture. Responsibilities Why Is BP A Great Place To Work? What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office Build relationships and give back to your local community Boston Pizza Scholarship Program * Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives A respectful culture and work environment where your feedback matters Fantastic reward and recognition programs What does a successful Front of House Manager look like? Opening & Closing Duties Inspect and ensure cleanliness and readiness of FOH areas. Verifyall FOH systems andequipment functionality and stock levels. Lead pre-shift meetings to review daily goals, specials, and service focus. Secure cash, inventory, and premises at closing. Staff Management Supervise and support FOH staff during shifts. Assign duties, provide feedback, and manage conflicts. Monitor adherence to company policies and service standards. Assistin hiring, onboarding, and trainingnew staff. Guest Service Address guest concerns,inquiriesand complaintsprofessionally and promptly. Ensure high service standards and resolve complaints. Oversee food, beverage, and service quality. Engage with guests for feedback and improvements. Inventory & Stock Management Maintain and restock FOH supplies. Reduce wastethroughproper storage,portioncontrol, and inventory rotation practices. Financial Duties Overseedailycash handling, including balancing sales journal, tracking tips andtippool. Ensureaccuratereporting of sales, voids,discountsand discrepancies. Health & Safety Compliance Enforce hygiene and safetyaccordance withBPI & Alberta Healthregulations. Train staff in food handling,cleanlinessand emergency protocols. Ensureequipmentare wellmaintainedand promptlyreportany hazards or malfunction. Communication & Reporting Maintain clear communication with managementabout daily operations,staff performance, and any issues. Submit end-of-shift reportsdetailing incidents, improvement recommendations. Participate in meetingswith management to review performance metrics and operational goals. Operational Support Manage POS operationsaccuratelyandassistinmaintainingvendor relations. Ensure FOH organization and cleanliness, includingmaintainingdining area,expo, icemachines, coolers, bar area,washroomandpatios. Promote upsellingby following baseline metricsand execute sales strategies. Step in toaddressstaffing gaps and operational challenges, includingstaff shortages or peak-hour supervision Qualifications 2 years management experience in a franchise or corporate restaurant. Boston Pizza FOH experience strongly preferred. Pro-Serve, First Aid, and Food Safety certifications required. Strong leadership, problem-solving, and communication skills. Flexible to work evenings, weekends, and holidays. #J-18808-Ljbffr