Solutions IT Designer

Work Location Toronto, Ontario, Canada Hours 37.5 Line of Business Technology Solutions Pay Details $76,800 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description Prime responsibility will be to develop detailed design specifications, create and review code and assess impact on other applications using the ServiceNow Platform. This role will work closely with other team members to ensure consistency in coding standards, best practices, compliance with governance policies and to optimize any synergy and re‑use opportunities. Develops code (writes software application programs). Develop and codes programs to integrate multiple subsystems. Identifies and recommends system enhancements to improve or expand customer services by anticipating customer problems and recommending solutions. Plans, schedules, and coordinates project design and implementation teams. Assists and trains others on technical or industry‑related issues. Evaluates hardware or software product alternatives and makes recommendations. Work closely with the Platform System Administrators to investigate and resolve production incidents. Key Accountabilities Responsible for leading technical aspects of enhancement backlog items from inception through to deployment. Participate in analysis and system design specification sessions. Documentation of design options and solutions according to System Development Life Cycle (SDLC) methodology. Ensure that solutions adhere to development best practices and architectural principles. Apply analytical skills to resolve problems and deliver viable solutions. Anticipate obstacles and execute proactive approaches to issues. Active participation in issue resolution. Provide detailed development complexity estimates to Product Owner for development effort as well as daily status reporting. Configuration management for the sub projects within the release. Responsible for coding, testing, packaging, deployment and support of builds as code is promoted from development, system, acceptance and production environments. May lead code reviews. Work closely with Platform Administrators, QA Team and Business representatives for BAT testing to ensure that environments are fully functional and that builds are properly tested before being deployed. Participate in development of test strategy, test plans, test cases and testing efforts (unit testing and integration testing of code). Provide technical support to business and testing team during testing phases. Track defects, defect triage and resolution. Coaching / mentoring of junior developers. Knowledge transfer within group. Ensure required documentation is housed in the project repository and that knowledge transfer has occurred to full time staff upon completion of contract term. Experience & Education At least 5 years of hands‑on technical working experience as a ServiceNow Developer, preferably within the financial services industry. Applications and Modules include: APM/CSDM, Service Catalogs, Incident/Change/Problem, CMDB, Demand and integrations with third party applications Demonstrate a strong understanding of Applications Portfolio Management, Integration Hub and other integrations on the NOW Platform Hold a ServiceNow CSA and ServiceNow CIS certification Demonstrate a good understanding of the following frameworks: Agile Scrum, DevOps and ITIL 4 MUST HAVE Hands‑on technical working experience as a ServiceNow Developer - 10 years Certification: Certified ServiceNow System Administrator Understanding of Applications Portfolio Management, Integration Hub and other integrations on the NOW Platform High level ability to problem‑solve and troubleshoot issues. Strong communication skills (verbal and oral) NICE TO HAVE Previous TD experience Experience with following frameworks: Agile Scrum, DevOps and ITIL 4 Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by e‑mail or phone call. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec only) Sans Objet #J-18808-Ljbffr