Enterprise Solution Architect – ITSM
10 hours ago
Enterprise Solution Architect – ITSM Location: Gatineau, Quebec, Canada. Employer: NTT DATA North America. Project Summary The IT Service Management (ITSM) Refactoring Project is designed to eliminate technical debt that has built up over the past four years as the organization has deployed an ITSM solution aligned with its digital directives. The current platform is reaching end-of-life, and the project aims to modernize and align the ITSM suite with the Enterprise Architecture vision for a sustainable, cloud‑based solution that supports configuration, incident, work order, change, and release management. Tasks & Responsibilities Provide advanced architectural expertise to support engagement with the Enterprise Architecture (EA) group within the IT Branch. Ensure alignment of the ITSM modernization initiative with enterprise standards and future‑state architecture. Conduct current‑state (As‑Is) architecture analysis, develop future‑state architecture, and facilitate engagement and alignment with stakeholders. Gather and document all architectural details of the existing ITSM system. Identify and map dependencies of systems and services that rely on the current ITSM platform for functionality. Validate findings with EA stakeholders to ensure completeness and accuracy. Collaborate with BMC Corporation to obtain architecture diagrams and specifications for the proposed cloud‑based ITSM solution. Design and document the target architecture package, including logical/physical architecture diagrams, integration points, dependency mapping, and compliance with enterprise architecture principles and security standards. Work closely with the Enterprise Architecture group to ensure the proposed solution aligns with organizational strategies and technology roadmaps. Facilitate architecture review sessions and incorporate feedback into deliverables. Mandatory Qualifications 10+ years of recent experience as a Software/Application Architect, Enterprise Solutions Architect, or similar. 3+ years of recent experience with ITSM platforms and enterprise architecture frameworks. 3+ years of recent experience with cloud architecture (BMC Helix or similar). 3+ years of recent experience creating architecture diagrams using tools such as Visio, ArchiMate, or equivalent. Valid Reliability Security Clearance and experience working with the Federal Government. Ability to work a hybrid model based in Ottawa/Gatineau (National Capital Region). Canadian university degree or college/CEGEP diploma in computer science, business administration, information technology, engineering, or a related field (verification required). TOGAF or equivalent enterprise architecture certification preferred. Seniority level: Not applicable. Employment type: Other. Job function: Engineering and Information Technology. Industry: IT Services and IT Consulting. NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr
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Enterprise Solution Architect – ITSM
18 minutes ago
Ottawa, Canada NTT DATA North America Full timeEnterprise Solution Architect – ITSMLocation: Gatineau, Quebec, Canada. Employer: NTT DATA North America.Project SummaryThe IT Service Management (ITSM) Refactoring Project is designed to eliminate technical debt that has built up over the past four years as the organization has deployed an ITSM solution aligned with its digital directives. The current...
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Enterprise ITSM Cloud Architect
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Ottawa, Canada NTT DATA North America Full timeA global IT services provider is seeking an Enterprise Solution Architect focused on modernizing ITSM solutions. You will provide architectural expertise, conduct analyses, and ensure alignment with enterprise standards. The ideal candidate has extensive experience in software/application architecture and cloud solutions, with strong skills in diagram...
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Enterprise ITSM Cloud Architect
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Ottawa, Canada NTT DATA North America Full timeA global IT services provider is seeking an Enterprise Solution Architect focused on modernizing ITSM solutions. You will provide architectural expertise, conduct analyses, and ensure alignment with enterprise standards. The ideal candidate has extensive experience in software/application architecture and cloud solutions, with strong skills in diagram...
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Ottawa, Canada Bell Full timeJob ID: 427340 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the...
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Ottawa, Canada Bell Full timeA leading telecommunications company is seeking an Enterprise Architect in Ottawa. This role involves defining and delivering technical strategies for large, complex enterprise solutions while collaborating closely with teams and stakeholders. The ideal candidate will have proven experience in solution architecture, strong leadership abilities, and the...
