Store Manager

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant‑rich menu items include smoothies, juices, salads and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, giving the purest taste possible to each item. Responsibilities Hire, train, evaluate employees, and manage entire staff Manage inventory and place orders to vendors Send out updates to employees and owners on a regular basis Hold bimonthly meetings for shift leaders, assistant managers and owners for their respective store Collect new hire paperwork and be responsible for all employees understanding policies and procedures outlined in new hire paperwork and the employee manual Start and maintain a training checklist for new employees, and communicate with shift leaders about skills, strengths and weaknesses that new employees possess Train shift leaders and assistant managers in their new duties Establish lines of communication with customers, shift leaders, and all employees Write up employees as needed, coming up with a plan of action to solve problem behaviors, giving recommendations if needed regarding termination Restock the register nightly for the correct change Take deposits to the bank several times a week and maintain an accurate of petty cash Lead the team, making sure food is made accurately and taken to customers in a timely manner Show exemplary knowledge of the job and excellent customer service Deal with upset customers/problems with food in a polite way, making sure the customer is happy Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued Communicate with owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low Communicate with owners about employees: strengths and weaknesses, dependability, customer service, etc. Manage the break schedule, making sure employees are arriving on time and take appropriate breaks Lead management meetings with your team Communicate with owners about new ideas i.e. better methods to improve efficiency, safety, new recipe ideas, etc. Manage all interviews, evaluations, and training Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner Keep the front lobby and outside area clean Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times Assist and ring up guests, answer phone calls and take orders over the phone Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner. Prep food according to proper procedures and insure entire staff is following proper procedures and recipes Continuously and thoroughly clean the kitchen and lobby Put away deliveries and keep everything organized Washing dishes and put away Communicate with other staff to ensure that all orders are made correctly and in a timely way Carry out food to customers Show up on time and take breaks for the appropriate length of time Complete all opening and closing duties Follow sanitation guidelines Stock and rotate food Adhere to safety procedures Practice cost‑cutting measures Pitch in and work as a team Communicate effectively with coworkers, managers, and owners Qualifications Become food certified Must be able to handle a basic computer, POS system; handling cash and credit cards Follow health, sanitary, and safety requirements Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency Maintain a clean and work appropriate personal appearance Come to work with a positive attitude, and are willing to work well with others Leadership abilities and management experience a must Standards and Expectations Be Friendly and Fast- Make a great first impression: smile and greet each guest. Show a sense of urgency and strive to minimize wait times. Get to know your guests and make them regulars. Make a memorable connection and send each guest off with a smile. Know Your Stuff - Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications) Being “fitness and nutritionally minded” will help you understand your customer Develop a good understanding of each ingredient’s nutritional valuesDeliver a perfect meal item every time. The “One Team” Theme - Work together as ONE team to deliver a great meal and provide outstanding service. Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work. Seek opportunities to exceed expectations. Embrace the ACT principal – be Accountable, practice good Communication, and be Trustworthy. Show Pride in Your Work- Look sharp and be on time for all scheduled shifts, and have reliable transportation to our location. Keep the store clean, organized, and looking great with consistency. Operate cash register and handle all cash transactions with careful consideration. Do your best and strive for excellence in everything you do. #J-18808-Ljbffr