Endpoint Operations Technician

Hiring an Endpoint Operations Technician (Windows & Azure System Support) . Preference will be given to candidates whose resumes clearly meet the required experience and requirements outlined below. Professionals with suitable experience may send their updated resume to Requirement Summary Job Role/Title : Endpoint Operations Technician Job Type : Long-Term Contract Opportunity. Initial contract of 12 months with good possibilities of extensions. Job Location : Toronto, ON, Canada. Work Style : On-site Work setting Work Hours : 40 hours/week, typically Monday-Friday 9:00 am to 5:00 pm Must-Have Skills : Azure Virtual Desktop (AVD), Azure Virtual Desktop, Azure Active Directory, FsLogix, GPO, Active Directory, PowerShell, SCCM, Microsoft Intune, MS Endpoint Configuration Manager, Windows Device Management, and Microsoft Auto Pilot deployments Position Overview, Responsibilities & Deliverables Seeking an Endpoint Operations Technician who will be responsible for operating and supporting our Azure AVD and Microsoft Intune environment and the end users for our company’s physical endpoints (laptops, etc.) and virtual solutions. This role involves collaborating with the Desktop Engineering team to achieve project goals and offering daily end-user escalation support to users worldwide. It includes working closely with Security and Compliance teams to validate new application requests and maintenance tasks. Key responsibilities include creating essential technical documentation, Standard Operating Procedures (SOPs), and end-user-facing runbooks for all assigned projects and maintenance tasks, serving as a reference for both technical and end-user audiences. Provide support for multiple Windows platforms in both Physical and Virtual Environments, such as AVDs. Maintain desktop images and modify SCCM task sequences as needed. Create and maintain existing support documents to maintain high-quality standards in the delivery of End User Computing services. Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance. Provide second-tier support for support teams, including root cause analysis and preventative analysis. Drive to deliver technology and products in the roadmap on schedule with the highest quality. Provide technical support with expert knowledge and act as an escalation point for the Deskside Support Services Team and anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management. Partner with Engineering teams to develop solutions. Manage Azure Virtual Desktop (AVD) environment, including creating Images, deploying VMs, and monitoring VM performance. Develop automated solutions for deploying software packages, application patches/updates, and workstation images. Operate and support multiple Windows desktop images. Manage the entire lifecycle of our global standard desktop and laptop models. Maintain desktop images and modify SCCM task sequences as needed. Monitor and address alerts from desktops using CyberArk. Manage and support PXE environment – 1E products. Provide level 3 support for escalated end-user issues. Manage Microsoft and 3rd party patch deployments. Package, test, and deploy new applications as needed. Have a positive impact on the team and our End User Computing environment. Maintain and expand the existing Knowledge Base. Create new and maintain existing support documents to maintain high standards in quality in the delivery of End User Computing services. Administrate and troubleshoot Microsoft Auto Pilot deployments. Work with Microsoft Intune for Windows Device Management (device configuration, policies, etc.). Key Skillset for this Role Minimum of 5 years of hands‑on experience working with Azure Virtual Desktops. Minimum of 5 years of experience as an Endpoint Operations Technician or similar. Expertise with Microsoft Azure, FsLogix, GPO, Active Directory, and PowerShell. Experience with Day‑to‑day Endpoint Operations and escalations support. Experience developing and testing software packages using InstallShield or equivalent. Skills managing a VDI environment (Azure Virtual Desktop preferred). Experience in software development life cycle methods and current technologies. Expert with SCCM administration, patch management, Imaging, Scripting, MSI, Packaging, and Automation. Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM. Expert in patch management, including BIOS and firmware updates, service pack upgrades, and application‑based updates. Scripting experience is considered a plus (batch, SQL, PowerShell, VBScript). Working knowledge of the ITIL framework. Expert End Point Protection Engineering. Experience with Windows 10/11, Active Directory Structure, and Managing Group Policies. General Qualifications Strong problem‑solving and root cause analysis skills, and excels at working in a team environment. Possess experience with troubleshooting. Possess the industry’s best practices to manage Windows‑based projects. Possess strong communication skills, both written and verbal. Desktop support and operations experience in an enterprise environment. Education Requirements Bachelor’s degree from an accredited college or university. How to Apply Please email your up‑to‑date Resume/CV to . We appreciate all the applicants for their interest in working with us; however, only those candidates shortlisted for the next steps in the hiring process will be contacted. #J-18808-Ljbffr