Product Support Engineer
2 weeks ago
Role Overview As a key player in the Customer Support team, you will work under the Customer Support Manager, troubleshooting complex technical issues, and collaborating closely with engineering and service delivery teams. You’ll combine technical expertise with excellent customer service, making you a vital part of our support operations. A degree in Computer Science/Engineering and strong communication skills are preferred. Candidates must be fluent in English, quick learners, positive‑minded, and willing to travel. Key Responsibilities Follow system support guidelines and prioritize faults to meet SLAs. Investigate/reproduce system/network issues. Lead Root Cause Analysis reports post‑event. Execute system configuration changes within given access rights and approval. Handle and clear assigned Trouble Tickets. Provide technical expertise and assist in documentation. Participate in technical discussions to improve network performance. Handle second‑level service problem restoration and emergencies. Analyze traffic, tune solutions, and present results to customers/account managers. Create knowledge base articles and develop feedback mechanisms. Collaborate with other Technical Support Engineers and share best practices. Essential Skills/Qualifications Telecom support experience preferred; product support experience is a plus. Scientific degree with 2‑8 years of technical support experience in software/telecom. Strong Unix/Linux administration and troubleshooting skills. Expertise in TCP/IP, networking (OSI layers 2‑7), and network analysis (Wireshark, tcpdump, etc.). Linux System Administration/DevOps with deployment and automation emphasis. Experience with SQL, RDBMS, LDAP, Public/Private Clouds, and Virtualization (AWS, OpenStack, VMWare). Understanding of CI/CD, Ansible, Jenkins, and DevOps concepts. Excellent communication and interpersonal skills with a problem‑solving mindset. What We Can Offer Hybrid working model. The opportunity to work with a leading organisation at the forefront of telecommunication security industry where a great performance is quickly recognised. Competitive salary. Paid health care plan (General Insurance, Term life cover, Accidental Insurance and Travel Insurance). Company bonus scheme. Additional Details Full time / 40 hours per week Location: Pune Expected start date: Immediately Enea is an equal opportunities employer. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Telecommunications About Enea We are a world‑leading specialist in advanced telecom and cybersecurity software with a vision to make the world's communications safer and more efficient. Our solutions connect, optimise, and protect communications between companies, people, devices, and things worldwide. We are present in over 80 markets and billions of people rely on our technology daily when they connect to mobile networks or use the Internet. #J-18808-Ljbffr
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Product Support Engineer
2 weeks ago
Canada MONEXgroup Full timeJob Summary: We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with
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Production Engineering Specialist
38 minutes ago
, BC, Canada Unifiller Systems Inc. Full timeProduction Engineering Specialist page is loaded## Production Engineering Specialistremote type: Hybridlocations: Delta, BC (British Columbia), Canada: Coperiontime type: Full timeposted on: Posted Yesterdayjob requisition id: R-6850We are a global company offering an extensive line of automated portioning solutions for the food, bakery, pharmaceutical,...
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Product Support Engineer
2 weeks ago
Canada MONEXgroup Full timeJob Summary: We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our...
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Product Support Engineer
2 weeks ago
Canada MONEXgroup Full timeJob Summary: We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our...
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Product Support Engineer
2 weeks ago
Canada MONEXgroup Full timeJob Summary: We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our...
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Product Support Engineer
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, , Canada Taskify AI Full timeProduct Support Engineer (Remote) Join to apply for the Product Support Engineer (Remote) role at Taskify AI. Location: Remote (Open to qualified candidates located in the US, UK, Canada, Australia, New Zealand, Ireland) Compensation: Competitive pay commensurate with experience and role level; specific salary details will be discussed during the hiring...
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, BC, Canada Cvent Full timeApplication Support Engineer – Cvent Victoria, British Columbia, Canada Pacific Time zone working hours (9am - 6pm PT) Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000 employees and 24,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and...
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Hybrid Production Engineering Specialist: Lean
39 minutes ago
, BC, Canada Unifiller Systems Inc. Full timeA company specializing in automated portioning solutions is looking for an extraordinary full-time Production Engineering Specialist to join their team in Delta, BC. The role involves supporting production, purchasing, and planning to enhance manufacturing efficiency and product quality. The ideal candidate has a diploma in Mechanical Engineering and...
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Product Support Engineer
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, , Canada AI Jobs Full timeJoin to apply for the Product Support Engineer (Remote) role at AI Jobs We’re looking for a dependable, adaptable professional to support day-to-day tasks and ensure smooth operations. This role is straightforward, structured, and easy to learn, making it ideal for anyone who wants a stable income, flexibility, and real-world experience. Flexible Hours |...
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Product Support Engineer
39 minutes ago
, , Canada Taskify AI Full timeJoin to apply for the Product Support Engineer (Remote) role at Ai Jobs . Location: Remote (Open to qualified candidates located in the US, UK, Canada, Australia, New Zealand, Ireland ) Compensation: Competitive pay commensurate with experience and role level; specific salary details will be discussed during the hiring process. Role Overview We are seeking...
