Product Support Engineer
3 days ago
Role Overview As a key player in the Customer Support team, you will work under the Customer Support Manager, troubleshooting complex technical issues, and collaborating closely with engineering and service delivery teams. You’ll combine technical expertise with excellent customer service, making you a vital part of our support operations. A degree in Computer Science/Engineering and strong communication skills are preferred. Candidates must be fluent in English, quick learners, positive‑minded, and willing to travel. Key Responsibilities Follow system support guidelines and prioritize faults to meet SLAs. Investigate/reproduce system/network issues. Lead Root Cause Analysis reports post‑event. Execute system configuration changes within given access rights and approval. Handle and clear assigned Trouble Tickets. Provide technical expertise and assist in documentation. Participate in technical discussions to improve network performance. Handle second‑level service problem restoration and emergencies. Analyze traffic, tune solutions, and present results to customers/account managers. Create knowledge base articles and develop feedback mechanisms. Collaborate with other Technical Support Engineers and share best practices. Essential Skills/Qualifications Telecom support experience preferred; product support experience is a plus. Scientific degree with 2‑8 years of technical support experience in software/telecom. Strong Unix/Linux administration and troubleshooting skills. Expertise in TCP/IP, networking (OSI layers 2‑7), and network analysis (Wireshark, tcpdump, etc.). Linux System Administration/DevOps with deployment and automation emphasis. Experience with SQL, RDBMS, LDAP, Public/Private Clouds, and Virtualization (AWS, OpenStack, VMWare). Understanding of CI/CD, Ansible, Jenkins, and DevOps concepts. Excellent communication and interpersonal skills with a problem‑solving mindset. What We Can Offer Hybrid working model. The opportunity to work with a leading organisation at the forefront of telecommunication security industry where a great performance is quickly recognised. Competitive salary. Paid health care plan (General Insurance, Term life cover, Accidental Insurance and Travel Insurance). Company bonus scheme. Additional Details Full time / 40 hours per week Location: Pune Expected start date: Immediately Enea is an equal opportunities employer. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Telecommunications About Enea We are a world‑leading specialist in advanced telecom and cybersecurity software with a vision to make the world's communications safer and more efficient. Our solutions connect, optimise, and protect communications between companies, people, devices, and things worldwide. We are present in over 80 markets and billions of people rely on our technology daily when they connect to mobile networks or use the Internet. #J-18808-Ljbffr
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Technical Support Engineer
3 days ago
, BC, Canada Apryse Full timeThis range is provided by Apryse. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$67,000.00/yr - CA$82,000.00/yr The Role Apryse is seeking a skilled and highly motivated Technical Support Engineer with developer experience to join our dynamic team. We are actively changing the way...
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Product Support Engineer
4 weeks ago
, , Canada Ai Jobs Full timeJoin to apply for the Product Support Engineer (Remote) role at Get Hired We’re looking for a dependable, adaptable professional to support day-to-day tasks and ensure smooth operations. This role is straightforward, structured, and easy to learn, making it ideal for anyone who wants a stable income, flexibility, and real-world experience. Flexible Hours |...
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Product Support Engineer
4 weeks ago
, , Canada Talent Connect Full timeProduct Support Engineer (Remote) Talent Connect Location: Remote (Open to qualified candidates located in the US, UK, Canada, Australia, New Zealand, Ireland) Compensation: Competitive pay commensurate with experience and role level; specific salary details will be discussed during the hiring process. Role Overview: We are seeking motivated individuals for...
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Staff Software Engineer
3 days ago
, BC, Canada Vanta Inc. Full timeAt Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our business has...
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Developer Support Engineer
1 week ago
Canada Privy Full timeOverviewAs a Developer Support Engineer at Privy, you will be a key technical point of contact for our customers, helping developers troubleshoot integration issues, resolve technical questions, and get the most out of our platform. You will reduce friction in the developer experience, partner closely with engineering and product teams to advocate for...
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Remote Product Content
4 weeks ago
, , Canada Talent Connect Full timeA dynamic remote-focused company is seeking a Product Support Engineer to support content development and digital workflows in a fully remote role. The ideal candidate will have strong communication skills, an analytical mindset, and the ability to work independently. Responsibilities include writing engaging content, conducting research, and organizing...
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Engineer, Product Development
2 weeks ago
Richmond, BC, Canada The Peak Group of Companies Full time €70,000 - €100,000Company Overview The PEAK Group of Companies is a leader in home improvement, delivering innovative products across Canada, the United States, Australia, and New Zealand. As a trusted partner of The Home Depot (THD) for over 20 years, our best-in-class products are perfectly tailored to their DIY and professional customers and sold through their massive...
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Engineer, Product Development
1 week ago
Richmond, BC, Canada The Peak Group of Companies Full time €70,000 - €100,000Company Overview The PEAK Group of Companies is a leader in home improvement, delivering innovative products across Canada, the United States, Australia, and New Zealand. As a trusted partner of The Home Depot (THD) for over 20 years, our best-in-class products are perfectly tailored to their DIY and professional customers and sold through their massive...
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Engineer, Product Development
2 weeks ago
Richmond, BC, Canada The Peak Group of Companies Full timeCompany Overview The PEAK Group of Companies is a leader in home improvement, delivering innovative products across Canada, the United States, Australia, and New Zealand. As a trusted partner of The Home Depot (THD) for over 20 years, our best-in-class products are perfectly tailored to their DIY and professional customers and sold through their massive...
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Engineer, Product Development
3 weeks ago
Richmond, BC, Canada The Peak Group of Companies Full time €70,000 - €100,000Company Overview The PEAK Group of Companies is a leader in home improvement, delivering innovative products across Canada, the United States, Australia, and New Zealand. As a trusted partner of The Home Depot (THD) for over 20 years, our best-in-class products are perfectly tailored to their DIY and professional customers and sold through their massive...
