Manager, Fraud Operations

Join to apply for the Manager, Fraud Operations role at TD 1 day ago Be among the first 25 applicants Work Location Toronto, Ontario, Canada Hours 37.5 Line Of Business Financial Crimes & Fraud Mgmt Pay Details $76,800 - $115,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. About the Role We are seeking a highly motivated and detail oriented professional to join our centralised 1A support team for the Financial Crimes Operations business. This team plays a key role in managing internal regulatory engagements across multiple pillars, Fraud, Insider Threat, KYC, and Physical Security. As part of this team, you will act as the primary liaison between the Financial Crimes Operations business and internal regulatory. You’ll coordinate and manage Requests for Information (RFIs), gather supporting documentation, review responses for clarity and completeness, and ensure consistent, high‑quality submissions that reflect the business accurately and effectively. This role is ideal for someone who understands how regulators think, can navigate complex business structures, and can communicate clearly and confidently across technical and non‑technical teams. Key Responsibilities Act as the central point of contact for internal regulatory requests across all financial crimes pillars. Manage and track RFIs, document requests, and evidence submissions end‑to‑end. Draft and review responses to internal regulations to ensure clarity, completeness, and alignment with control expectations. Liaise with Fraud, Insider, KYC and Physical Security teams to gather, validate and interpret information needed for regulatory responses. Maintain regulatory tracking logs, status reports and dashboards for management updates. Support management in regulatory readiness activities. Identify recurring regulatory themes, process gaps and opportunities for control enhancement. Ensure all regulatory‑related materials are properly organised, version‑controlled and stored securely. Core Requirements 3+ years of experience in internal regulations, risk management, or a related 1st/2nd line control function within banking or financial services. Strong understanding of regulatory methodologies, testing approaches and the regulatory lifecycle. Working knowledge of financial crimes operations (fraud management, insider threat, KYC, AML or physical security). Excellent written and verbal communication skills with ability to summarise complex information clearly and concisely. Strong attention to detail and ability to handle multiple concurrent regulatory requests. Proficiency in Microsoft Excel, SharePoint and PowerPoint for tracking, reporting and documentation. Nice to Have Prior experience supporting internal regulatory engagements or coordinating regulatory reviews. Knowledge of banking control frameworks (e.g., SOX, operational risk, compliance). Familiarity with regulatory management tools (e.g., TeamMate+, Archer, Workiva). Understanding of data governance and information security controls. Prior exposure to fraud‑risk management systems or insider monitoring tools. Candidate Profile You understand both sides of the regulations table. You know how regulators think and how the business operates. You’re analytical, organised, and take ownership of your work from start to finish. You can interpret complex control environments and communicate them simply. You thrive in a cross‑functional environment, managing input from multiple stakeholders. You’re proactive and solutions‑oriented, always aiming to reduce regulatory friction and enhance readiness. Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to the Bank, those we serve and the economies we support. We are guided by our vision to be the better bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer‑facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realise your potential. Through regular leadership and development conversations to mentorship and training programmes, we’re here to support you towards your goals. As an organisation, we keep growing – and so will you. Our Total Rewards Package Our total rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total rewards at TD includes a base salary, variable compensation and several other key plans such as health and well‑being benefits, savings and retirement programmes, paid time off, banking benefits and discounts, career development and reward and recognition programmes. Learn more. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programmes and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programmes to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organisation at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr