Product Owner, Agentic AI

Overview Select how often (in days) to receive an alert: Product Owner, Agentic AI Our Technology team powers a robust portfolio that supports 30 million Canadians each month and drives large-scale, high-visibility technology projects. This role is part of the Agentic AI program within the Digital & Customer Experience groups, focusing on delivering ethical, impactful AI and advancing agentic AI journeys across Rogers brands and front-line experiences. Location flexibility available for Calgary, Vancouver, Brampton, Montreal, or Toronto. What you’ll do Product Ownership: lead Gen AI, Agentic AI, and service capabilities across Digital platforms (websites, mobile apps, 3rd party platforms, A2A, & MCP) ensuring seamless integration and orchestration Define strategy and roadmap for AI-enhanced products to improve customer experience and business outcomes Lead an Agile squad through ideation, design, delivery and continuous improvement Plan and launch features, measure performance and iterate to meet portfolio KPIs including revenue generation and optimization Evolve AI experience metrics through analytics framework Integrate Digital and Front-line channels into the AI ecosystem, supporting multimodal and conversational commerce experiences Identify, evaluate, and manage digital business development required to integrate projects into Digital platforms (contact center platforms, 1st party websites, mobile apps & 3rd party ecosystems) Collaborate across teams to align plans to portfolio strategy and roadmaps, determining priority and sequence of delivery Oversee daily Digital Operations needs such as lead issue investigation and resolution Lead opportunity gathering sessions with front-line teams using various methodologies in-person and virtual What you need to succeed Expertise with conversational AI platforms, including NLU/NLP concepts and their application in Digital, voice and front-line agent channels Experience developing and managing digital capabilities in Agile and hybrid environments Strong experience improving KPIs and hitting targets Commitment to delivering high-quality products to market timely Experience with problem-solving tools (5-Why, fishbone, Pareto) and ability to explain results post-implementation Collaborative ability to elevate projects and ideas beyond your own Curiosity to be resourceful and inventive in tackling complex challenges Ability to solicit alternative ideas and perspectives to understand the "why" behind the "what" Expertise in presenting ideas, business rationale, and trade-offs to executive audiences Results-oriented team player who leads by example and holds themselves accountable Experience in Conversational Commerce What you bring Bachelor’s degree in Computer Science, Engineering, Business, or a related field; MBA or advanced degree preferred 3+ years of product management experience, preferably with AI, machine learning, or virtual assistant tech Knowledge of contact center application systems and routing logic Proven track record of managing all aspects of a product lifecycle with delivery in Agile and traditional methodologies Strong knowledge of NLP, AI-driven chatbots, or conversational interfaces Experience with Agile/Scrum and tools like Jira, Confluence, and product analytics platforms Excellent communication, presentation, and organizational skills Strategic thinking with attention to detail Data-driven decision-making and experience with A/B testing What’s in it for you We invest in our people with resources, growth opportunities, discounts, and perks, including: Competitive salary and annual bonus Competitive and flexible health and dental benefits, pension, RRSP, TFSA, and stock-matching programs Discounts on Rogers services and tickets, plus savings on items sold in Rogers stores Paid time off for volunteering Company matching contributions to charities Internal opportunities through Rogers First Wellness programs including an employee and family assistance program, CBT/virtual therapy, and low-cost fitness membership Additional details Pre-employment background check required; criminal background check, with possible credit check and driver’s abstract depending on role Schedule: Full-time; Shift: Day; Location: 1 Mount Pleasant (083), Toronto, ON; Travel: Up to 10% Posting Category/Function: Technology & Information Technology; Requisition ID: To support career growth, Corporate Employees are expected to work onsite a minimum of four days per week starting Oct 6, 2025, increasing to five days per week on Feb 2, 2026. Rogers is committed to diversity and inclusion and how we recruit and retain diverse talent. For questions, contact Recruitment Process FAQ. #J-18808-Ljbffr