ServiceNow ITSM Reporting
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Danaher ITSM Reporting Specialist role focuses on delivering actionable insights and executive dashboards. You will own ServiceNow reporting, KPI governance, and performance analytics to enable data-driven decisions across ITSM processes.
The job emphasizes designing dashboards, automating KPI frameworks, and partnering with cross-functional teams to ensure data quality and visibility for incidents, changes, knowledge, CMDB, and service catalog performance.