GNOC/Network Specialist

3 weeks ago


Calgary, Canada GuestTek Interactive Entertainment Ltd. Full time

Position: GNOC Specialist

Department: Global Services

Location: Calgary, Canada

Position Type: Full-time, Permanent

Reports to: Team Lead


The GNOC is responsible for taking calls from hotel staff, creating incidents, and either resolving

or escalating those incidents. Must be able to work with a variety of hardware, software, and

networking technologies in a timely manner. This individual must be able to work under pressure

to provide quick solutions for the Clients, and must demonstrate a superior working knowledge of

all GuestTek products and services.


Key Responsibilities:

• Taking calls from Hotel Staff members and dispatched technicians.

• Adhering to company policies on attendance and use of phone codes.

• Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.

• Communicating with clients and internal GuestTek’s departments.

• Co-operating within the team to ensure all calls are answered within SLAs.

• Other related duties as assigned by Global Services Management Team.


Requirements:.

• Must be able to speak and write in fluent English.

• Degree in Computer science or relevant field or work experience in a similar field.

• Excellent communication both verbal and written in English and good interpersonal skills

• Good understanding of business supported

• Available to cover shifts supporting a 24/7/365 operation.

• Strong communication skills, and understanding of the business supported.

• Must demonstrate knowledge of networking.

• Must demonstrate problem solving skills.

• Relevant Networking/IT certification is an asset

• Linux knowledge is an asset.

• Understanding GuestTek proprietary products is an asset.


Personal Attributes:

• Ability to quickly build strong relationships with colleagues and clients.

• Ability to work under pressure.

• A positive “can do” attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.

• Must show knowledge about latest technology in use.

• Must have a desire to learn.



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