Hotel Front Office Shift Leader
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Guide guest-facing hotel shifts at Element by Westin Calgary Downtown using hospitality expertise, decision-making, and attentive service. Work supports consistent Front Office standards.
As Front Desk Supervisor, you will direct Front Desk Associates and maintain professional service throughout daily hotel operations. The role requires confident shift leadership without a manager, careful handling of guest concerns, and consistent communication between departments and shifts. You will also support hotel systems, reports, training, and operational procedures.
Key Responsibilities:
- Provide shift direction, guidance, coaching, and feedback
- Respond to guest concerns and escalate issues appropriately
- Coordinate room blocks, preferences, and special requests
- Maintain logs, reports, records, and communication between shifts
- Train associates on emergency, security, and operating procedures
Requirements:
- Experienced Front Desk professional with leadership experience
- Confidence leading shifts without management present
- Strong interpersonal, communication, and decision-making abilities
- Organization and attention to competing demands
- Ability to stand, walk, and occasionally lift twenty pounds
Use your guest-service leadership, coaching ability, and operational judgment to guide Front Office shifts at Element by Westin Calgary Downtown.
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