Manager, Transaction Processing

6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. What is the opportunity? In this role, you will be responsible for the accurate and timely processing of all unitholder activity and the maintenance of unitholder records for a team, in line with internal policies, client requirements and external regulatory requirements on behalf of various Investment and Insurance Companies that offer investments such as Mutual Funds, Pooled Funds and Segregated Funds. Job Description What will you do? Management of day-to-day operations, including client service. Ensure the “First Time Right” processing of unitholder activity and quality control for the team, acting as the main point of contact for escalated issues (research, recommend and implement solutions) related to processing for clients. Serve as subject‑matter expert for client‑specific processing issues / questions for internal contacts such as the Contact Centre, Client Management and Trust Accounting, and for clients. Leadership / People Management Ensure that client service (SLA) and transactional standards are met or exceeded for the team, and set performance standards and goals based on department direction. Responsible for all aspects of performance management for the team (PPA), coaching and developing employees in their current roles. Operational Efficiency Responsible for operational effectiveness for the team, continuously looking for opportunities to improve processes to increase overall efficiency and reduce risk. Ensure that staff follow standardized / documented procedures and client DOPs. Risk Management Ensure that staff adhere to all legal and regulatory requirements in the processes for their team. Maintain knowledge of regulatory requirements and industry best practice through ongoing education and the development and maintenance of relationships within the Broker / Dealer network and with industry peers. What do you need to succeed? Must haves 7+ years of experience leading teams in a fast‑paced, high‑stress environment in the financial services industry. Solid understanding of Mutual Fund and Segregated Fund taxation and compliance/regulation – including Registered Products. Excellent interpersonal skills and networking abilities with clients and internal contacts. Knowledge of risk assessment & quantification methodologies. Issues escalation and resolution skills, as well as time management skills. Computer literacy – intermediate MS Office user. Nice‑to‑have Completion of Mutual Funds Operations Course. Experience in managing teams in a multi‑client environment. Proven track record in leading initiatives and managing cross‑functional relationships. What’s in it for you? Excellent exposure to communicate with various business partners and stakeholders in Investor Services and other platforms. Opportunity to obtain hands‑on experience throughout your role. Work with an exciting, close‑knit, supportive & dynamic group. Opportunity to collaborate with other business segments within the bank. Excellent career development and progression opportunities. A comprehensive Total Rewards Program including bonuses and flexible benefits. Competitive compensation. Job Skills Customer Service Customer Service Management Decision Making Interpersonal Relationship Management Investment Performance Measurement Operational Delivery Process Improvements Risk Management Time Management Treasury Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: Application Deadline: Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Application Deadline Applications will be accepted until 11:59 PM on . #J-18808-Ljbffr