Experience Manager
3 weeks ago
Experience Manager Join to apply for the Experience Manager role at MOVATI Athletic 1 day ago Be among the first 25 applicants Base Pay Range CA$65,000.00/yr - CA$70,000.00/yr Role At MOVATI, you will quickly learn that rolling‑up your sleeves is the key to success to ensure the Club is functioning at its best You will execute your business‑savvy skills and develop an in‑depth understanding of club operations and key functions across all departments, work to improve processes and services, while driving total club revenue and profitability. We aspire for growth and innovation. As Experience Manager, you will actively participate in leading Club Management department meetings to create alignment around key business objectives, opportunities, and Club events. Our Experience Manager brings the MOVATI brand to life by connecting members to their individual wellness goals and assisting in their achievement. Reporting directly to the General Manager, you will be a primary point of contact in coaching, managing and motivating your team to serve our members through MOVATI’s above‑and‑beyond service model. We live a Servant Leadership mentality and it all starts with our people. They are our everything and as Experience Manager you will be the beacon of what success looks like for our team members by creating a positive and healthy workplace environment that provides opportunities for challenge and advancement. You will also collaborate with the General Manager and People & Culture for recruitment and selection of all positions while maintaining an active pipeline for talent. We train our employees to provide exceptional service. As a leader, overseeing effective training and orientation sessions will be important in establishing and maintaining culture as well as service standards specific to the MOVATI brand. Qualifications 5+ years of Customer Service experience with a demonstrated ability to deliver an exceptional customer, client or member experience Sales experience. Demonstrated ability to deliver results through motivation, inspiration, and accountability Demonstrated leadership and people management experience. Proven success in leading, training, and motivating teams Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.). Of course, we expect that when we meet, you can articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences. Benefits We offer a competitive total compensation package that includes an industry leading base salary, short‑term incentive plan, group benefits, complimentary membership and leadership training to help ensure you are always learning. Our promise at MOVATI is to help you feel welcome , feel comfortable , and feel healthy . Accommodations are available on request for candidates taking part in all aspects of the selection process. Referrals increase your chances of interviewing at MOVATI Athletic by 2x Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Business Development and Sales Industries Wellness and Fitness Services #J-18808-Ljbffr
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Experience Manager
3 weeks ago
Northwestern Ontario, Canada MOVATI Athletic Full timeExperience Manager Join to apply for the Experience Manager role at MOVATI Athletic 1 day ago Be among the first 25 applicants Base Pay Range CA$65,000.00/yr - CA$70,000.00/yr Role At MOVATI, you will quickly learn that rolling‑up your sleeves is the key to success to ensure the Club is functioning at its best! You will execute your business‑savvy skills...
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Experience Manager: Member Experience
3 weeks ago
Northwestern Ontario, Canada MOVATI Athletic Full timeA leading wellness and fitness organization is seeking an Experience Manager in Northwestern Ontario to oversee club operations and motivate a high-performing team. The successful candidate will have over 5 years of customer service experience, exhibit strong leadership skills, and be able to enhance club profitability. The role offers a competitive salary...
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Experience Manager: Member Experience
3 weeks ago
Northwestern Ontario, Canada MOVATI Athletic Full timeA leading wellness and fitness organization is seeking an Experience Manager in Northwestern Ontario to oversee club operations and motivate a high-performing team. The successful candidate will have over 5 years of customer service experience, exhibit strong leadership skills, and be able to enhance club profitability. The role offers a competitive salary...
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Member Experience Representative
3 weeks ago
Northwestern Ontario, Canada Northern Credit Union Full timeNorthern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...
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Member Experience Supervisor
23 hours ago
Northwestern Ontario, Canada Movati Athletic Inc. Full timeThunder Bay1185 Arthur Street WThunder Bay, ON P7E6E2, CAN Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy. Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share...
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Customer Experience Associate
5 days ago
Northwestern Ontario, Canada TD Securities Full timeWork Location: Thunder Bay, Ontario, Canada Hours: 15 Line Of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and...
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Member Experience Lead
23 hours ago
Northwestern Ontario, Canada Movati Athletic Inc. Full timeA fitness and wellness organization in Northwestern Ontario seeks to hire a Member Experience Supervisor. This person will coach staff, ensure members receive exceptional service, and manage inquiries effectively. Candidates should have 2+ years in customer service and 1+ year in sales. The role offers an annual salary of $45-55k, commission, and a...
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Customer Experience Leader
2 weeks ago
Northwestern Ontario, Canada The Home Depot Canada Full timeA leading home improvement retailer is seeking a Customer Experience Manager in Northwestern Ontario to oversee store operations and ensure the highest level of customer service. This role involves coaching associates, managing store activities, and dealing with customer escalations. Candidates should have retail or trade experience and at least one year in...
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Northwestern Ontario, Canada Chartwell Retirement Residences Full timeA retirement home company in Northwestern Ontario is seeking a Lifestyle & Programs Manager to create engaging programs that enhance the lives of residents. The role involves building meaningful relationships, ensuring a safe environment, and developing community integration opportunities. Ideal for candidates passionate about providing exceptional customer...
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Store Operations Lead — Flexible Schedule
3 weeks ago
Northwestern Ontario, Canada Shoppers Drug Mart Full timeA leading retail pharmacy chain is seeking a candidate to manage customer service functions at their Ontario location. This role includes overseeing cash operations, training staff, and ensuring merchandising standards are met. The successful candidate will have strong problem-solving skills, be computer literate, and demonstrate effective time management....
