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Join to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, along with industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first culture involving teams in over 75 countries. Role Overview We are hiring an Enterprise Customer Success Manager to develop trust and ensure excellent experience for our customers across various segments: Mass, Focus, and Step Growth. This role involves onboarding, project coordination, collaboration with sales and support, portfolio management, and internal advocacy to improve customer satisfaction and retention. Responsibilities Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, among others. Coordinate complex projects with developers, IT managers, and decision-makers. Develop engagement plans in collaboration with Sales, Engineering, and Support teams. Manage customer portfolios, identify growth opportunities and renewal risks. Lead weekly review processes to resolve blockers and prioritize actions. Advocate for customers internally, influencing product roadmaps and processes. Support customers through reactive ticket handling. Create targeted campaigns via digital touchpoints. Qualifications Minimum 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Excellent presentation skills for discussing complex software. Experience in process improvement and project delivery. Strong team player with cross-departmental interaction skills. Knowledge of agile methodologies. Proficiency in English, with Spanish and Portuguese skills a plus. Preferred Skills Experience with Salesforce, Jira, and CRMs. What We Offer Remote work with biannual in-person team sprints. USD 2,000 annual learning and development budget. Competitive compensation with annual reviews and performance bonuses. Additional benefits including health, wellness, travel opportunities, and more. About Canonical Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally with high standards, fostering a diverse, inclusive, and innovative environment. Working here means thinking differently, learning continuously, and pushing your limits. Additional Information Position level: Mid-Senior, Full-time, in the Software Development industry. Equal opportunity employer committed to diversity and inclusion. #J-18808-Ljbffr
