Cyber Security Lead

BOXX Insurance is redefining how small and mid-sized businesses prepare for, respond to, and recover from cyber threats. As a Cyber Security Lead, you will be at the core of that mission. You’ll lead frontline containment efforts for clients experiencing cyber incidents, coordinating rapid triage, engaging key partners (forensics, legal, PR), and guiding clients through the most stressful moments of their digital lives. This role requires both technical depth and emotional intelligence: we need someone who understands threat actors and endpoints but also understands people. You’ll work closely with our Head of Hackbusters, as well as underwriters, claims specialists, and security partners. You’ll also contribute directly to the continuous improvement of BOXX’s incident response protocols, playbooks, and the broader cyber risk intelligence program. Reports to: Head of HackbustersDepartment: ClaimsPositions Available: 1 Requirements Responsibilities Predict and prevent cyber attacks by interpret security scan results (ASM, DynaRisk, Dark Web Monitoring) and make tailored recommendations. Proactively reach out to clients about cyber security improvements and steps that can be taken to prevent cyber attacks. Support tabletop exercises with internal teams and clients. Serve as the first point of contact during cyber events, leading initial triage, scope assessment, and client communication. Contain, document, and help eradicate threats such as ransomware, business email compromise, data exfiltration, and credential stuffing attacks. Engage and coordinate breach response vendors: digital forensics, legal counsel, crisis comms, and threat monitoring providers. Guide clients through technical and procedural recommendations pre- and post-breach. Contribute to BOXX’s IR playbooks, escalation matrix, and decision trees. Collaborate with Claims Specialists to support coverage and documentation. Escalate major incidents to the Head of Hackbusters and Claims Officer. Track threat actor behaviour and emerging risks, contributing to threat intelligence summaries. Skills & Qualifications 1-5 years of experience in incident response, cybersecurity operations, or DFIR. Knowledge of ransomware tactics, email compromise investigations, and endpoint analysis. Experience in responding to real-world incidents, especially for SMBs. Clear communication skills for both technical and non-technical audiences. Bonus: Familiarity with IR platforms, managed EDR tools, cyber insurance environments, or certifications like GCIH, GCFA, CEH, CISSP. Fluency in French and/or Spanish is a plus. Our Commitment BOXX provides opportunities for people who come from all paths. Our team represents a variety of backgrounds, perspectives and skills. BOXX is a place where everyone has the opportunity to succeed. We’re an Equal Opportunity and Affirmation Action employer, dedicated to fostering a diverse and inclusive workforce. If you’re excited about this role, we encourage you to apply. Our RootsBOXX Insurance started as an idea, a spark of innovation and a commitment to create real, positive changes for our clients and partners. Our story is one of relentless dedication to our mission to empower businesses and individuals in an increasingly digital world. Our Global ImpactToday, we’re proud to have over 700,000 businesses, families and individuals around the world who rely on BOXX’s solutions and services. We predict, prevent and insure against cyber threats, improving the digital health of those we serve. Our growth presence reflects the trust that our clients and partners have placed in us. Our ValuesOur purpose is underpinned by our core values, which guide us in delivering on our promises: Respect: We believe in the importance of respecting every individual, ensuring they are seen, heard and empowered to succeed. Our approach is always relevant, meaningful and personal. At BOXX, we’re all about people helping people. Grit: We tackle challenges head-on, making an impact while keeping things simple. We actively listen, take action and hold each other accountable to support our fellow BOXXers and customers in achieving success. Different: We celebrate and embrace what makes us unique. We reach across roles, borders and boundaries to help each other learn, grow and succeed. By doing so, we fuel innovation and deepen connections because being different makes us better. LocationsBOXX embraces a hybrid work environment with a flexible policy that empowers our employees to decide what is best for their own health and wellbeing. We’re committed to continuing this environment into the future. * This position is 100% remote anywhere in North America About BOXX Insurance BOXX Insurance helps businesses, individuals and families insure and defend against cyber threats, harnessing the power of ALL IN ONE Cyber Insurance andProtection. Headquartered in Toronto, Canada, with offices worldwide, BOXX is a global, award-winning provider of cyber protection services & cyber insurance coverage. We’re not a typical insurance company. That’s by design. We’re obsessive about making our clients’ digital worlds safer and more livable; creating real, positive changes for our clients, partners and brokers. With comprehensive, technologically advanced products and services that have a strong emphasis on predicting, preventing and insuring against negative cyber events, BOXX is dedicated to protecting and digitally safeguarding our clients, our brokers’ clientsand our partners’ customers, 365 days a year. BOXX Insurance Inc.is part of Zurich Global Ventures, a global platforms business providing products and services that go beyond traditional insurance. Zurich Global Ventures aims to get closer to customers by offering customized, proactive and digital experiences that empower individuals and businesses to be better prepared for the future. We’re waiting to hear from you If you have what it takes to join our growing team, get in touch. We'd love to hear from you #J-18808-Ljbffr