Directeur/trice de secteur

Join to apply for the Directeur/trice de secteur (Les Aliments M&M) / Area Manager (M&M Food Market) role at Parkland Corporation Description The Area Manager is responsible for a network of 12 to 15 M&M Foods corporate stores. This is a remote position requiring extensive travel to support and mobilize store teams across the region. The Area Manager acts as a critical link between Head Office and Store Operations, collaborating closely with Corporate Store Managers to strengthen their leadership skills and improve overall store performance. This position is responsible for achieving key financial and operational performance indicators, including sales targets, CVMM, EBITDA, dashboards, EEM audits, and meal advisor engagement. The Area Manager also conducts regular store audits and inspections to ensure compliance with brand standards, and works collaboratively with store managers to develop and implement action plans to drive continuous improvement and operational excellence. Responsibilities Establish and build a relationship of trust with corporate store managers and employees by conducting relevant and targeted store visits with a strong operational component to improve business results. Conduct Store Experience Assessments (SEAs) based on the frequency outlined in annual plans. Observe, evaluate and rate the store according to the brand's pre-established standard audit. Guiding meal consultants and store managers in the moment to educate and inspire behavior change. Communicate and raise awareness of brand standards and available resources that help the corporate store manager fill gaps. Identify gaps and opportunities to define the root causes of operational standards and overall customer satisfaction; share results with the corporate store manager. Support and train corporate store managers on solutions to identified gaps. Prepare to visit stores by inquiring about their financial performance, previous audit results, progress of the current action plan. Lead all aspects of new store openings and ensure new stores achieve their business objectives. Visit stores according to their segmentation model. Communicate and influence store participation in company marketing plans and programs. Store Profitability Establish specific business and financial objectives with corporate store managers. Propose operational improvements aimed at increasing same-store sales or reducing costs for the corporate store manager. Identify opportunities and best practices to improve store profitability. Conduct quarterly reviews with the corporate store manager. Coaching And Developing Others Coach and develop corporate store managers to deliver an exceptional customer experience and create individual development plans for corporate locations. Encourage store managers to provide developmental feedback to increase leadership capabilities in their stores. Ensure corporate stores are properly staffed by following the approved selection process and contributing to the hiring, development, and retention of excellent meal consultants. Possible Challenges In This Role Include Geography - the presence of several establishments over a large area may require spending the night outside. Ability to work with and influence diverse personality types. Must be able to spot talent and help key people develop strong leadership skills. Must be able to build strong and harmonious relationships with the head office and operations team. Be able to stay up to date with brand standards, changes, marketing programs and flyer promotions. Have stores adopt and maintain new company systems and tools. Must be able to lead workshops/presentations. Qualifications And Skills Required 4 to 5 years of experience as a manager of several units is required. Bilingualism (English and French). Experience in a franchise system is considered a strong asset. Post-secondary education is preferred. Experience in operations is considered an asset. Major account management is considered an asset. Strong communication and conflict management skills are required, as well as the ability to influence others. Be able to meet the physical demands of the position, including lifting/carrying boxes weighing up to 40lbs, standing for extended periods, and walking. Have a valid driving license and a car in good condition. We thank all applicants for their interest in M&M Food Market; however, only those selected for an interview will be contacted. M&M Food Market is committed to providing accommodations for applicants with disabilities. #J-18808-Ljbffr