Universal Fraud Agent, Overnight, Remote

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. What you'll be doing As a member of the Fraud Contact Centre team, a Fraud Agent will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC’s vision of winning customer loyalty through service excellence. You will identify, analyze and conduct investigations of client transactions through credit cards and debit cards. You will use other banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients. You’ll use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems. Start date: March 23rd, 2026. This is a full‑time overnight permanent position. The Contact Centre is open Monday to Sunday, 9:00 pm to 8:00 am. Availability should be flexible within these hours. Program Requirements Ability to work independently as an with a secure workspace, in a room or office with a door that closes it off from noises and distractions. Wired Internet connection capable of continuously supporting excellent call quality and high‑speed response rate (Internet connection can be connected to modem through hard cable, not wireless, with a minimum download speed of 15 mbps and upload speed of 10 mbps). Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. How you'll succeed Investigation – Identify suspected fraudulent activities using knowledge of risk management principles, policies and procedures to mitigate fraud and minimize losses to CIBC in an efficient and timely manner to meet productivity goals. Analysis – Use sound decision‑making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists, including reviewing customer’s profiles, transactions and banking history to minimize exposure to loss, and protect CIBC and our clients privacy. Collaboration – Identify, refer and elevate different types of fraud to relevant areas within the Identity Theft Response Fraud Contact Center to Fraud Strategy, Corporate Security, Loss Management, Client Care, Ombudsman Office, VISA, and Intria to be effectively investigated and resolved. Who You Are Experience in COINS/ECIF, PRM, TSYS and CRS is an asset. Put our clients first, engage with purpose to find the right solutions, go the extra mile because it’s the right thing to do. Understand that success is in the details, notice things that others don't, critical thinking skills inform decision making. Act like an owner, thrive when empowered to take the lead, go above and beyond and deliver results. Values matter; bring real self to work, live our values – trust, teamwork and accountability. Fluent in French and English to serve our clients in the community. What CIBC Offers Competitive salary, incentive pay, banking benefits, benefits program*, defined benefit pension plan*, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers, a social, points‑based recognition program. Technology toolkit and spaces to bring together great minds for innovative solutions. Culture that encourages ambition, such as Purpose Day – a paid day off dedicated to invest in your growth and development. Subject to plan and program terms & conditions. What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, what you have to offer, and give you the opportunity to learn more about us. Job Location Mont-1155 Rene Levesque O Employment Type Regular Weekly Hours 37.5 Skills Call Center, Communication, Customer Experience (CX), Teamwork Seniority level Entry level Employment type Full‑time Job function Sales and Business Development Industries Banking #J-18808-Ljbffr