National Multi Unit Account Manager

Overview Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here’s a quick glance of who we are and the impact you could have on the food service industry. There’s a seat at our table for you... At Gordon Food Service, our continued focus on quality and exceptional service has made us one of Canada’s largest food service distributors. We believe in treating each other with respect and working as a team to get things done right. And because of this collaboration, we’ve created an atmosphere that’s fun, supportive, and alive with energy Position Summary A member of the National Multi Unit Sales team develops and serves National Multi Unit accounts. As the trusted advisor for a select portfolio of Key National customers, maintains and grows relationships, seeks new opportunities, leads respective administration teams and is the liaison between customers and the divisions. Responsible for contract compliance, sales growth and profitability. Some general/broader National Multi Unit representation for the Montreal region will be required. Location The successful candidate should be able to commute to the Milton, Ajax, or Amherst DC 4 days a week. What we offer The salary range for this position is $100 000 - $150 000 plus potential 20% bonus Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment Comprehensive customizable benefits program to suit you and your family needs including dental, vision, prescription drugs and extended health coverage Company matched retirement program Profit sharing Training and career advancement opportunities Gordon Food Service product discounts Employee appreciation events Family culture What you would do Serves as the primary point of contact for all customer business and account related issues. Coordinates resources to present “one face to the customer.” Interacts frequently with external customers. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS. Builds long-term customer relationships while meeting short-term objectives. Schedules and facilitates account reviews and develop action plans to ensure joint account objectives are being met. Understands the customer’s business and priorities. Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization. Coordinates and communicates strategic account activity to Strategic Account Manager and engages senior leadership sponsorship of customer, where appropriate. Coordinates internal account planning sessions with their account teams to ensure the highest level of customer success. Maintains peer relationships in the field to share issues and ideas. Review monthly reports to ensure contract compliance and profitability. Utilize and apply customer profitability and pricing models to negotiate customer agreements. Represent Gordon Food Service at Industry Tradeshows What we are looking for Written, verbal, organizational and communication skills as well as problem-solving capabilities. Ability to multi-task, prioritize and be able to work independently or within a team environment. Customer service and time management skills. Negotiation skills and the ability to bring consensus or reconcile differences. Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Skill at persuading others to change their minds or behavior. Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do. Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. Equal Opportunity and Accommodation Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words “Accommodation Request” in your subject line. #GFSCA #J-18808-Ljbffr