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Senior Customer Escalations Specialist – B2B Support

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Toronto, Canada Equifax Full time

A top credit reporting agency in Toronto is looking for a Customer Escalations Specialist. This role involves ensuring customer complaints are addressed promptly while maintaining strong relationships. The ideal candidate must be fluent in French and English and capable of managing escalated customer interactions effectively. Experience in a high-pressure environment is essential, with a focus on transforming negative experiences into exceptional ones. This full-time position offers a chance to significantly impact customer satisfaction.#J-18808-Ljbffr