Customer Support Engineer
2 weeks ago
Customer Support Engineer Join to apply for the Customer Support Engineer role at vCluster . Base pay range: CA$130,000.00/yr - CA$165,000.00/yr About vCluster Labs vCluster Labs is a venture‑backed tech startup building open‑source technology for virtualizing Kubernetes. We are distributed globally with a remote‑first culture. About the Role Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You’ll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow. Responsibilities Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues. Provide conversational, technical support primarily through Slack channels and our ticketing system. Collaborate with engineering to escalating critical issues, communicate customer needs, and influence product improvements. Document common issues, solutions, and best practices to build our knowledge base. Occasionally provide flexibility for urgent customer issues or support across time zones. Requirements 2–3 years hands‑on Kubernetes experience in production environments. Strong Linux/Unix system administration skills and comfort on the command line. Solid understanding of Kubernetes fundamentals: pods, services, deployments, networking, storage, RBAC. Excellent written communication skills for explaining complex technical issues clearly in Slack and tickets. Ability to work independently, manage multiple customer issues, and see problems through to resolution. Learning agility and adaptability to pick up new concepts fast. Nice to Have Virtual cluster or multi‑tenancy experience. Cloud platform knowledge (AWS/GCP/Azure). Scripting skills (Bash, Python). Kubernetes certifications (CKA/CKAD/CKS). IaC tools (Helm, Terraform, Kustomize). Prior customer‑facing support experience. Benefits Competitive salary and equity. Platinum‑level health, dental, vision, and life insurance. Flexible working schedule and remote‑first culture. Fast application process and rapid hiring decisions. vCluster Labs provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team. #J-18808-Ljbffr
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Customer Support Engineer
5 days ago
Vancouver, Canada vCluster Full timeCustomer Support Engineer Join to apply for the Customer Support Engineer role at vCluster. Base pay range: CA$130,000.00/yr - CA$165,000.00/yr About vCluster Labs vCluster Labs is a venture‑backed tech startup building open‑source technology for virtualizing Kubernetes. We are distributed globally with a remote‑first culture. About the Role Join our...
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Customer Support Engineer
4 weeks ago
Vancouver, Canada Tipalti Full timeCustomer Support Engineer Tipalti is hiring a Customer Support Engineer to help customers resolve technical and product issues while ensuring post‑sales success. You will manage escalations, collaborate with Customer Success, Product, and Engineering teams, and act as a customer advocate by sharing feedback to influence the product roadmap. You will also...
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Customer Support Engineer
4 weeks ago
Vancouver, Canada Tipalti Full timeCustomer Support Engineer Tipalti is hiring a Customer Support Engineer to help customers resolve technical and product issues while ensuring post‑sales success. You will manage escalations, collaborate with Customer Success, Product, and Engineering teams, and act as a customer advocate by sharing feedback to influence the product roadmap. You will also...
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Customer Support Engineer
4 weeks ago
Vancouver, Canada vCluster Full timeThis range is provided by vCluster. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$130,000.00/yr - CA$165,000.00/yr About VCluster Labs We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top-tier VCs such as...
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Customer Support Engineer
4 weeks ago
Vancouver, Canada vCluster Full timeThis range is provided by vCluster. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$130,000.00/yr - CA$165,000.00/yr About VCluster Labs We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top-tier VCs such as...
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Customer Support Engineer
4 weeks ago
Vancouver, Canada Tipalti Full timeTipalti is hiring a Customer Support Engineer to help customers resolve technical and product issues while ensuring post‑sales success. You’ll manage escalations, collaborate with Customer Success, Product, and Engineering teams, and act as a customer advocate by sharing feedback to influence the product roadmap. You’ll also contribute to Tipalti’s...
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Customer Support Engineer
4 weeks ago
Vancouver, Canada Tipalti Full timeTipalti is hiring a Customer Support Engineer to help customers resolve technical and product issues while ensuring post‑sales success. You’ll manage escalations, collaborate with Customer Success, Product, and Engineering teams, and act as a customer advocate by sharing feedback to influence the product roadmap. You’ll also contribute to Tipalti’s...
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Customer Support – Cyber Security Engineer
4 weeks ago
Vancouver, Canada Styx Intelligence Inc. Full timeCustomer Support – Cyber Security Engineer We’re growing quickly and looking for a Customer Support Cyber Security Engineer to join our Canadian-based team! This role blends technical expertise with a client–focused approach. You will serve as a trusted technical advisor, working directly with clients and partners to ensure seamless onboarding, rapid...
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Customer Support – Cyber Security Engineer
4 weeks ago
Vancouver, Canada Styx Intelligence Inc. Full timeCustomer Support – Cyber Security Engineer We’re growing quickly and looking for a Customer Support Cyber Security Engineer to join our Canadian-based team! This role blends technical expertise with a client–focused approach. You will serve as a trusted technical advisor, working directly with clients and partners to ensure seamless onboarding, rapid...
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Customer Support – Cyber Security Engineer
5 days ago
Vancouver, Canada Styx Intelligence Inc. Full timeCustomer Support – Cyber Security EngineerWe’re growing quickly and looking for a Customer Support Cyber Security Engineer to join our Canadian-based team! This role blends technical expertise with a client–focused approach. You will serve as a trusted technical advisor, working directly with clients and partners to ensure seamless onboarding, rapid...
