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Solution Architect
1 month ago
Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry‑leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story Rogers Business is looking for a Solution Architect responsible for customer‑facing technical pre‑sales to focus on SMB accounts. You will work closely with our sales teams to understand customer requirements, design innovative solutions, and ensure successful implementation. As a Solution Architect, you will join a dynamic team passionate about delivering exceptional customer experiences through comprehensive solutions design, technical mastery, and thought leadership. Key Responsibilities Customer Engagement & Technical Advisory Interface with key decision‑makers, ranging from IT staff to the C‑suite, to understand business goals and technical requirements. Conduct product demonstrations, technology assessments, and discovery sessions. Build and maintain trust‑based relationships with clients as a trusted advisor. Solution Design & Development Design and architect differentiated, customized technical solutions that meet or exceed customer requirements. Leverage extensive knowledge in voice and data network design to create supportable solutions. Collaborate with internal teams to assess costs, deliverability, and supportability of proposed solutions. Provide technical diagrams, documentation, and guidance for successful implementation. Collaboration & Internal Advocacy Work with Business Sales Consultants, Solution Specialists, Network Planning, Engineering, Service Delivery, and Service Assurance teams to deliver seamless customer experiences. Act as a key feedback source, delivering structured insights to internal teams on service lifecycle management. Proposal Development & Technical Writing Participate in proposal development and presentations in partnership with Business Sales Consultants. Contribute as a primary content contributor for complex RFP documents. Continuous Learning & Knowledge Sharing Stay up‑to‑date with industry trends and technology evolution. Engage in formal technical training sessions to and from peers, fostering a culture of knowledge sharing. Qualifications Bachelor’s degree in Engineering, IT, Computer Science, or a related field. 5+ years of experience in solution architecture, technical pre‑sales, or a related role within a telecommunications service provider or large IT services organization. Advanced knowledge of MEF‑compliant Ethernet Services, MPLS IPVPNs, WAN/LAN environments, and associated networking protocols (Spanning Tree, OSPF, BGP, etc.). Expertise in routing, switching, optical transport (DWDM), enterprise voice (SIP‑based), and cloud platforms (e.g., AWS, Azure, Google Cloud). Proven ability in solution and product positioning, technical writing, communication, and presentation. Active industry certifications (e.g., CCN(A|P), CMN(A|O), JNCI(A|S), MEF‑CECP, ITIL, CISSP). Proficiency in Microsoft Office Suite (Word, Excel, Project, Visio, SharePoint, Teams). Ability to persuade, negotiate, and sell technical solutions. Experience with RFP documentation and proposal development. Strong strategic thinking, creativity, and attention to detail. Ability to work effectively in a fast‑paced, dynamic environment. Valid Drivers License and Vehicle Required. To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. Schedule: Full timeShift DayLength of Contract Not Applicable (Regular Position)Work Location 8200 Dixie Road (101), Brampton, ONTravel Requirements Up to 10%Background Check(s) Required Canadian Criminal Record Check, Credit Check, and Driver's Abstract At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ. #J-18808-Ljbffr
