Resort Manager

About Parkbridge Lifestyle Communities Parkbridge, an operating platform of QuadReal Property Group, is Canada’s leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities. Visit for more information. About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. Role Description With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience We are committed to delivering vibrant communities that create long-term economic and social value and RV resorts in picturesque locations where vacationers can relax and recharge. As an operating platform of global real estate company QuadReal Property Group, when you join Parkbridge you will be working with a dedicated team of passionate individuals across both organizations, united by deeply held values and a commitment to service excellence. We lead our industry through progressive practices, an open-source approach to idea-sharing and a commitment, every day, to being a responsible company. We are looking for individuals with focus, ambition, and drive to help us achieve our mutual goals. We offer competitive compensation, a fun, exciting work environment, as well as opportunities for personal development and professional growth through mentoring and training. If you would like to be part of an exceptional, global team with endless opportunities to learn, grow and make a difference in our communities, we encourage you to apply today The Resort Manager will be responsible for the operations and supervision of Pine Lake Leisure RV. This is a year-round position. Responsibilities The major areas of responsibilities include: creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties. Customer Relations Train staff on how to effectively deliver exceptional customer service Build solid brand recognition for the property based on delivery of service Ensure safe and enjoyable environment for guests and employees Weekly “walk the property” tours Ensure customer complaints are dealt with quickly and in person Work with functional areas including HR, H&S, Finance, IT, etc. Personnel Management Develop/mentor property staff Build an effective team around the resort staff (R&M, Admin, etc.) Hire, train and supervise staff as required Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures Schedule and monitor shift-coverage based on business needs Resort Operations & Administration Promote a business environment that is customer friendly Be a positive role model for staff Lead by example in a team-based work environment Think like an investor by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability Hire staff who will enhance the customer’s experience and the positive image of the resort Monitor occupancy and work closely with the Regional Manager and Marketing Team on increased bookings Support management and fully implement its policies, procedures and rules Regularly attend regional meetings Promote and maintain a positive working relationship with all business partners Handling all outgoing and incoming mail, courier packages and registered mail as required Coding of invoices, expense claims, petty cash Preparing, administering and monitoring excel spreadsheets for utilities tracking Oversee maintenance and repairs, coordinating with maintenance staff or contractors Respond to emergency situations Financial Assist with annual resort budget preparation Administer expense claims and petty cash Coding of invoices, expense claims, petty cash Ensure all financial transactions are properly recorded and tracked Ensure employee timekeeping and payroll activities are properly executed Produce all invoices for clients Ensure information/reports provided to management are timely, accurate and on-target Procure goods and services according to protocols established by management Health and Safety Ensure all resort activities are conducted in a safe and environmentally responsible manner Ensure that all resort facilities are maintained in safe condition Immediately notify management when resort operations are unsafe and/or beyond normal repair Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment Experience And Qualifications Natural leader who thrives on creating community in the workplace You believe people are your greatest asset as a manager, and strive to help them improve Keen interest in the financials of a business, and how profits are made You think like an investor High-standards for customer service, and believe there is a solution for every problem Solid management experience in the hospitality or hotel industry Excellent interpersonal skills, and can communicate with people at all levels Proficient in Word, Excel, and Outlook You can understand the financials of a business, and have success in creating and managing budgets You thrive on change, problem-solving, and love to be challenged The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity. We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities. We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions. Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes. QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact. #J-18808-Ljbffr