Owner/Operator - Kelowna, BC

Owner/Operator - Kelowna, BC at Loblaw Companies Limited Job Summary Your Independent Grocer focuses on delivering a great employee and customer experience throughout the store by exceeding customer expectations in departments including Produce, Meat, Deli, Bakery, Grocery, and Dairy. We’re looking for a leader who inspires their team, brings passion to merchandise and program execution, and continuously looks for new ways to make an impact in the community. As the future Franchisee, you will be supported by a network of District Managers and Customer Experience Specialists who will assist you to grow your business. You will oversee all the operational functions of your business which includes setting targets and achieving goals, managing costs, recruiting, inspiring, coaching, training, and providing superior customer satisfaction. What you'll do Driving increased sales performance by championing our We Love Food culture, and adopting creative merchandising, advertising, and suggestive selling strategies. Focusing on cost by continuously seeking ways to become more productive and efficient. Taking Care of Each other: proactively making your business the best by building a strong team and focusing on community involvement. Leading and motivating your in-store team by building positive employee relations. Liaising with community partners to foster a positive relationship while establishing a strong community presence. Collaborating with your Department Teams to plan, develop and execute in-store programs and events. Meeting and exceeding financial performance budgets/targets particularly in Sales, Shrink, Labour, and Controllable Expenses as well as operational metrics including NPS and Inventory Management. Effectively building relationships with Customers, Employees, District Managers, Store Support, Specialists, and Vendors. Responding to all concerns, queries or complaints from customers or employees with timeliness and professionalism. Problem solving day-to-day operational issues as they arise. Adhering to Operational Store Standard Guidelines. Adhering to and maintaining compliance with all Legislative and legal requirements. What you'll need Strong entrepreneurial mindset with an emphasis on growing the business and long-term planning. Proven leadership skills demonstrated through integrity, passion, and authenticity. People-focused with an emphasis on developing and coaching for high performance. Community-oriented with the ability to build and cultivate long lasting relationships with local community groups. Demonstrated financial acumen with the ability to understand and interpret Profit and Loss statements and deliver consistently outstanding financial results against budgets and targets. Solid merchandising and marketing knowledge with the ability to execute programs to drive sales and gross profit. Proficiency in Fresh and Dry Operations, inventory control, cash office operations, Microsoft Office, and SAP. Ability to remain composed and make sound decisions under pressure while achieving results. Our Commitment We have a long-standing focus on diversity, equity, and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. Please Note Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. Hiring Range $75,000.00 - $115,000.00 per year Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Retail #J-18808-Ljbffr