Boutique Manager

Boutique Manager – Fragrance & Beauty Location: CHANEL Oakridge Boutique – Vancouver, BC Reports to: Boutique Director Contract: Full‑time, permanent position, as of Spring 2026 Your role @ Chanel As Boutique Manager – Fragrance & Beauty, you will manage the day‑to‑day running of the boutique while delivering the best customer service and developing sales. You will promote best practice within the team, ensuring that everyone meets standards, including those of customer service, product care, presentation and teamwork, at all times. What impact you can create at Chanel Deliver the highest level of customer service, supervise team cooperation, and ensure rapid response to telephone inquiries and outstanding after‑sales service. Establish, maintain and encourage good customer relations, including welcoming customers, introducing them to new products and accompanying them to the exit, while ensuring that the team applies the expected and appropriate skills. Ensure customers are entered into the database and that the system is kept up to date by obtaining and adding customer information. Within the store Encourage and support sales staff in maintaining a continuous focus on objectives and goals, and monitor sales. Encourage and coach the team in the application of product knowledge standards and sales skills, helping them to maximize sales opportunities. Team player Communicate effectively and appropriately with your team, colleagues and CHANEL senior management and head office as required. Ensure structured organization, communication and follow‑up of weekly quotas and daily breaks. Maintain absolute confidentiality of the Company’s business and internal affairs at all times. Products & Merchandising – Sales floor Responsible for ordering products to keep the boutique running smoothly and generate sales, overseeing the handling and storage of merchandise. Set up campaigns and new products, and guarantee the visual identity of the boutique in line with brand standards. Personal presentation / Image Monitor time and absence management within the team. Ensure that the team’s dress code and personal presentation guidelines are respected. Maintain the uniform in good condition and ensure that the team wears and maintains their uniforms as required. Ensure that the boutique, including customer and stock areas, and the office are tidy and clean at all times, and that products sold or used are replaced promptly. Training / Personal development Listen to and advise Beauty Consultants so that they acquire and apply the lessons learned from training courses. Liaise with head office to provide a daily report for the week, and offer informative and participative morning meetings. What you will bring to the role Strong retail experience in the beauty or fashion industry, with proven sales successes/skills. Approachable team player with exceptional interpersonal skills. Excellent communication skills with the ability to tell stories and articulate details in an attention‑grabbing manner. Initiative, combining a strategic and spontaneous approach to building strong, personalized relationships. Integrity and professionalism with high emotional intelligence. You are energized by Passion for beauty, fashion, culture, art, literature. Interacting with a sales team and customers. Business and figures. Methodical tasks, but also a variety of tasks that you may not have encountered before. Spontaneity in problem‑solving, whether it's a trivial problem or an urgent, complex one. What you would gain from this experience Opportunity to develop and take part in the growth of the Fragrance & Beauty Boutique. Opportunity to partner with the management team and support the sales team to drive growth and business. Competitive Base Salary: $85k‑100k CAD annually. Benefits at CHANEL Health & Wellness – Private medical and dental insurance, long‑term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members. Financial Security – A strong company pension plan and bonus program to help you plan for the future. Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday. Parental Support – A robust global parental leave policy to support you during life’s important moments. Employee Assistance Program (EAP) – 24/7 access to resources, including counseling, legal support, wellness services, and financial guidance. Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow. Benefits are eligibility dependent and subject to change at any time. CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. #J-18808-Ljbffr