Director of account digital trust and security

Director of account digital trust and security - Online Services Join Ubisoft as a Director of account digital trust and security for Online Services. The Director of account digital trust and security leads the team that drives the creation and operational execution of Ubisoft’s digital trust and security strategy for player accounts. This role is critical to ensuring a secure, trustful and seamless player experience while mitigating reputational and regulatory risks for the company. Responsibilities: Vision Ensure consistency of the whole account security and trust ecosystem, from policies to day-to-day operations and prioritization with stakeholders’ management. Build and guide the development of the monitoring systems framework to proactively monitor the player’s account experience for trust and security. Drive necessary tools and product roadmaps, based on policies and actual operations insights, from monitoring to player-facing flows. Build and evolve the best Account Trust and Security Centre transversal team organization. Strategy Develop and embody a strong vision for the player account trust and security, grounded in operational reality and the aspiration to put player first, leveraging player feedback, market trends, and user research. Turn that vision into an actionable 360° strategy, making strong choices that are supported by Account Trust and Security stakeholders. Leverage insights and analysis to frame product and tools development priorities and requirements, as well as operational improvement needs (through objectives and KPIs). Set up and manage the team involved in Account digital trust and security – with direct and indirect reports, including capacity and expertise management and organizational structure evolution when required. Accountable for the overall health of player account system towards Ubisoft Creatives Houses and Ubisoft Group – and towards players. Operations Proactive, ongoing monitoring of the account ecosystem health, connecting and interpreting 360° weak signals to anticipate incidents and identify actions to prevent them. Manage incidents, orchestrate crisis management and leverage learnings to improve and reinforce the framework. Metrics and Observability Create, structure, and orchestrate the contribution of all resources involved in these topics, from policies to technical development, operational execution and communication, including people from several transversal teams across Ubisoft world such as Security Risk Management, Customer Relationship Center, Legal, Corporate Communications, and Player Safety. Maintain a strategic posture on policies and practices alignment and evolution, tactical approach in driving tech and tool roadmaps, and operational drive for efficient process execution, incident management, and continuous improvement loop. Governance and Stakeholders' Management Lead, mentor, and inspire a transversal team directly reporting to him (Live Ops and Incident Management, Data Analysts, Live QA…). Pilot and orchestrate stakeholders’ collaboration. Make clear-cut decisions both in proactive and reactive modes. Accountable for the team’s success and its value creation/positive ROI (including reporting to top management). Qualifications What you bring Training: Bachelor’s degree in management or administration. Relevant Experience: Senior leadership profile (director level) with strong experience in the digital industry, including first-hand experience with challenging compliance contexts, live operations, team management, and stakeholder management. Strong decision-making abilities. Combination of analytical/ROI, leadership, and influence skillset. Multidisciplinary approach and 360° problem solving and decision-making, understanding technical, operational, player experience, and compliance challenges and constraints. Additional Information Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Note that some roles are fully office-based and are not eligible for hybrid work. Referrals increase your chances of interviewing at Ubisoft by 2x. Get notified about new Director Security Services jobs in Montreal, Quebec, Canada . Seniority level: Director. Employment type: Full-time. Job function: Information Technology. Industry: Computer Games. #J-18808-Ljbffr