General Manager

Are you a strategic, hands-on leader who thrives on building strong systems, supporting great teams, and ensuring organizations run smoothly behind the scenes?Our client is seeking an experienced General Manager to lead operations, finance, and administration for a well-established community organization in Langley, BC.
What Makes You Shine…
Lead with Clarity:
Bring structure, direction, and accountability to complex operations.
Think Strategically:
Align business operations, financial planning, and people practices with long-term organizational goals.
Build Strong Teams:
Support, coach, and empower staff while fostering a positive workplace culture.
Act with Integrity:
Approach decisions with professionalism, fairness, and sound judgment.
Strengthen Partnerships:
Build trusted relationships with leadership, staff, community partners, and vendors.
Stay Organized & Adaptable:
Manage multiple priorities while keeping operations running smoothly.
How You'll Make an Impact…As General Manager, reporting to the Board of Directors, you'll play a key role in ensuring the organization operates efficiently, responsibly, and sustainably while supporting staff and members across all areas of the business. You'll work closely with the Technical Director—who oversees Head Coaches and Coach Development and also reports to the Board—to ensure strong alignment between program delivery and operational support.
Provide Operational Leadership & Administration
Oversee day-to-day administrative operations including office systems, member services, and organizational record-keeping.
Develop and improve internal policies, procedures, and workflows to strengthen operational efficiency.
Maintain compliance with insurance, legal, regulatory, and governance requirements in collaboration with the Board.
Develop operational plans and performance indicators that support organizational priorities and program delivery.
Lead Financial Oversight & Stewardship
Develop and manage the annual operating budget in partnership with the Board of Directors.
Monitor revenue and expenses across departments including programs, camps, rentals, and events.
Oversee financial processes such as accounts payable/receivable, payroll administration, and banking functions.
Ensure accurate preparation of financial reports, cash flow analysis, and audit documentation.
Support grant applications, procurement activities, and financial planning initiatives.
Support Strong People Operations
Support day-to-day people operations in collaboration with the HR team, including coordinating recruitment logistics, onboarding scheduling, and staff scheduling oversight.
Assist with coordinating performance management activities such as scheduling goal-setting discussions, check-ins, and review timelines.
Help organize professional development opportunities and team-building initiatives that strengthen staff engagement and culture.
Work closely with program leadership and HR to foster a collaborative and supportive workplace environment.
Elevate Customer & Member Experience
Oversee front-desk operations, registration systems, and client service functions.
Ensure smooth and efficient registration periods for programs, camps, and events.
Address escalated member inquiries or concerns with professionalism and discretion.
Monitor service feedback and implement improvements that enhance the member experience.
Partner with the Board & Organizational Leadership
Serve as a key operational liaison between staff leadership and the Board of Directors, in partnership with the Technical Director.
Provide regular updates and reports related to finances, staffing, risk, and operational performance.
Support Board meetings, Annual General Meeting planning, and governance processes.
Work closely with program leadership to ensure alignment between operational capacity and program needs.
Facilities, Vendor & Community Partnership Management
Maintain strong working relationships with facility partners and community stakeholders.
Manage vendor contracts and relationships including IT, cleaning, equipment, and software providers.
Oversee operational supplies, equipment tracking, and facility readiness.
Represent the organization professionally in the community and support strategic partnerships.
Promote Safety, Risk Management & Compliance
Foster a culture of safety, accountability, and respect across all operations.
Ensure operational systems support Safe