Manager of Performance, Training and Development

Manager of Performance, Training and Development (Property Insurance Restoration) 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Title: Manager of Performance, Training and Development (Property Insurance Restoration) Reports To: Associate Vice President Operations Core Competencies The ability to work both as part of a team, as well as independently Strong communication and leadership attributes Performance and results oriented Proven record of network and relationship building. Performance Management Develop and implement performance management frameworks tailored to the unique needs of the property insurance restoration industry, and Fix Nation Restoration’s direct partners. Collaborate with franchise owners, project managers, and insurance partners to identify performance gaps and create targeted strategies for improvement. Analyze performance metrics and employee feedback to identify trends and recommend enhancements to operational performance. Create and maintain transparent and real-time performance dashboards accessible to management at the corporate and franchise leadership level. Build a compliance program to suit all insurance partner vendor instructions. Training and Development Design and execute robust training programs focused on best business practices, safety protocols, and regulatory and administrative compliance specific to the property insurance restoration. Conduct thorough needs assessments to identify knowledge gaps and develop targeted training solutions for various roles, including Project Managers, Estimators, and restoration technicians. Evaluate the effectiveness of training programs using metrics and feedback, adjusting as necessary to ensure relevance and efficacy. Ensure compliance with local, provincial, and federal regulations relating to training and safety within the restoration process. Organizational Development Collaborate with leadership to ensure alignment between training initiatives and the overall strategic objectives of the organization. Drive initiatives focused on improving employee engagement, retention, and fostering a positive workplace culture that supports high-performance standards. Conduct regular assessments of the effectiveness of development programs, making adjustments as needed to align with industry changes and organizational goals. Stay up-to-date with industry trends, best practices, and regulatory requirements. Collaboration and Communication Effectively communicate with stakeholders across all levels to ensure buy-in and support for strategic and organizational initiatives. Provide regular updates to senior management on the progress and outcomes of performance management programs, ensuring alignment with business objectives. Appropriately represent the FIX brand and develop mutually beneficial relationships with current and potential clients. Talent Development Promote a culture of continuous learning by offering personal and professional development opportunities tailored to career pathways. Identify and nurture high-potential employees for future leadership roles, implementing succession planning initiatives specific to the industry. Coordinate mentoring and coaching programs to support skill development and career growth among employees. Requirements Education: Bachelor’s or College degree relating to Insurance, Training, Business, Construction Management, or a related field preferred. Experience: Minimum of 5 years of experience in performance management, and or organizational development, with at least 2 years in a managerial role within the property restoration or insurance industry. Knowledge of the Verisk product suite and Xactimate estimation experience a requirement. Strong understanding of the restoration process and relevant industry standards (e.g., IICRC certifications) a requirement. Excellent interpersonal, communication, and presentation skills. Proven ability to assess training needs and develop effective training programs tailored to varying levels of technical expertise. Experience with data analysis, and metrics. Strong leadership skills with the ability to mentor and develop teams. Working Conditions Remote Office environment with travel to franchise locations and restoration sites for training and assessment purposes. Flexible work hours may be required to accommodate training schedules and operational demands. Seniority Level Mid-Senior level Employment Type Full-time Job Function Management Industries Insurance #J-18808-Ljbffr