Current jobs related to Technical Customer Support Professional - Vancouver - Trimble Inc.
-
Technical Customer Support Professional
4 weeks ago
Vancouver, Canada Trimble Full timeOverview Customer Support Specialist – Ready to be the cornerstone of our service desk and make a real-world impact in the essential Forestry industry? Join our Customer Success team as a Helpdesk Support Specialist, serving as the single point of contact for our North American customers. You will blend technical aptitude with exceptional customer service,...
-
Technical Customer Support Professional
4 weeks ago
Vancouver, Canada Trimble Full timeOverviewCustomer Support Specialist – Ready to be the cornerstone of our service desk and make a real-world impact in the essential Forestry industry? Join our Customer Success team as a Helpdesk Support Specialist, serving as the single point of contact for our North American customers. You will blend technical aptitude with exceptional customer service,...
-
Technical Customer Support Professional
4 weeks ago
Vancouver, Canada Trimble Full timeOverviewCustomer Support Specialist – Ready to be the cornerstone of our service desk and make a real-world impact in the essential Forestry industry? Join our Customer Success team as a Helpdesk Support Specialist, serving as the single point of contact for our North American customers. You will blend technical aptitude with exceptional customer service,...
-
Technical Customer Support Professional
2 weeks ago
Vancouver, British Columbia, Canada Trimble Inc. Full time $57,750 - $72,160Customer Support Specialist Ready to be the cornerstone of our service desk and make a real-world impact in the essential Forestry industry? Join our Customer Success team as a Helpdesk Support Specialist, serving as the single point of contact for our North American customers You'll blend technical aptitude with exceptional customer service, providing...
-
Technical Customer Support Professional
2 weeks ago
Vancouver, Canada Trimble Full time****Customer Support Specialist****Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping...
-
Technical Customer Support Professional
3 weeks ago
Vancouver, Canada Trimble Full time****Customer Support Specialist****Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping...
-
Technical Customer Support Professional
3 weeks ago
Vancouver, Canada Trimble Full time****Customer Support Specialist****Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping...
-
Technical Customer Support Professional
3 weeks ago
Vancouver, Toronto, Montreal, Calgary, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trimble Full time****Customer Support Specialist****Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping...
-
Junior/intermediate Technical Support Specialist
2 weeks ago
Vancouver, Canada GAM Technical Services Full timeWho Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...
-
Vancouver, Canada GAM Technical Services Full timeWho Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...
Technical Customer Support Professional
1 month ago
Technical Customer Support Professional Join our Customer Success team as a Helpdesk Support Specialist, serving as the single point of contact for our North American forestry software customers. Blend technical aptitude with exceptional customer service to provide responsive, professional IT support while ensuring adherence to established Service Level Agreements (SLAs). About Us Trimble is a global technology company that connects the physical and digital worlds. With relentless innovation in precise positioning, modeling and data analytics, we enable essential industries including construction, geospatial and transportation. We help customers build and maintain infrastructure, design and construct buildings, optimize global supply chains and map the world. Key Responsibilities Own the Incident Life Cycle by acting as the single point of contact, capturing, categorizing and prioritizing all incoming requests based on urgency and impact. Troubleshoot and resolve incidents using initial diagnostics and known solutions, maximizing first‑contact resolution rates to drive high user satisfaction. Maintain clear communication with users, providing regular updates and ensuring strict adherence to established SLAs. Document common issues in the Knowledge Base and validate solutions offered by specialized internal escalation resources. Recognize scope of support and provide appropriate referrals to our Professional Services team when necessary. Qualifications 2+ years of experience in a helpdesk or IT support role. Experience with ticket management systems. Ability to categorize and prioritize incidents based on impact and urgency. Fluency in English (verbal and written). Commitment to delivering exceptional customer service and managing expectations effectively. Preferred Qualifications Proficiency in French (verbal and written). Experience or interest in the timber/logging industry. Experience with ITIL framework or concepts. Familiarity with Salesforce, Jira, SQL or related database technologies. Familiarity with innovative technologies such as Generative AI. Job Details Location: Vancouver or Montreal, Canada (remote position possible, other North American arrangements considered). Travel Requirement: 0% About the Role At Trimble, we build innovative solutions designed to solve the world’s most critical challenges. You will work on projects that truly matter and be part of a collaborative, supportive team that shares a purpose‑driven culture. We encourage ownership, entrepreneurial spirit and flexibility in work arrangements. Compensation Salary Range: $57,750.00 – $72,160.00 Pay Rate Type: Salary Bonus Eligible: No Commission Eligible: No Benefits: Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time‑off plans and retirement plans; tax‑saving plans, Paid Parental Leave and Employee Stock Purchase Plan. How to Apply Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline Applications are accepted for at least 30 days from the posting date. EEO Statement At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds. We are committed to offering candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law. Contact If you need assistance or would like to request an accommodation in connection with the application process, please contact #J-18808-Ljbffr
