Customer Success Manager- Filled
2 weeks ago
We seek an experienced Customer Success Manager (think of it as a customer goal coach) with a deep understanding of supporting customers in a Software as a Service environment. Our customers are leadership teams in publicly funded/publicly accountable organizations (local governments, school districts, etc.). Key Responsibilities: Build meaningful relationships with Envisio’s customers through engaging emails, phone calls, and in-person meetings. Partner with Implementation Consultants to ensure a seamless transition from our Implementation to Post Implementation Stages. Partner with customers to develop meaningful plans that feed their long-term goals. Develop creative strategies to increase customer engagement, drive growth, and reduce churn. Manage key metrics that feed into team-based goals around retention, growth, and adoption. Measure and action on engagement data through customer metrics and regular business reviews. Work with the Product Teams to champion customer insights and stories. Share Customer Success stories through case studies, blog posts, and internal communication. Key Performance Measures: Quarterly and annual gross customer revenue retention. Software adoption and customer satisfaction/health. About You: You are fun, enthusiastic, and eager for a role where your work makes a difference in the lives of others. You are a proactive relationship builder with a proven ability to cultivate deep and meaningful relationships with your teams and clients. You’re not afraid to talk, but your real skill is listening. 5 years of experience in a customer-facing role for a SaaS company. Experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training. You have a passion for public service. Impeccable written and oral communication skills; you’re talking to our customers. Extremely analytical; you leverage data in all of your decision-making. Highly organized; your calendar reminders have calendar reminders. Results-oriented; you always have your next goal in mind, and a plan to get there. About Envisio: We’re on a mission to build trust between publicly accountable leaders, their staff, and their external stakeholders. We’re a team of dedicated, friendly people working together to build something special. We were recently named a 2020 Top 10 GovTech International company. We’re passionate about building deep, personalized relationships with our customers to help them build safe and thriving communities. We’re proud of our solution, our inclusive team, and our transparent, high-performing culture. If you’re looking for a fulfilling environment to grow professionally and personally, we think you’ll like it here. To Apply: Contact Rex at OR Raymond at #J-18808-Ljbffr
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Customer Success Manager
1 week ago
Vancouver, Canada Prevue HR Systems Inc. Full time**About Our Ideal Customer Success Manager** You **love**building relationships with customers, learning about their business and being able to tailor solutions to meet their needs. Your communication skills are exceptional, as are your organizational ones. You like to problem-solve. You have a keen eye for spotting upsell opportunities. You love...
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Customer Success Manager
2 days ago
Vancouver, Canada Prevue HR Systems Inc. Full time**About Our Ideal Customer Success Manager** You **love **building relationships with customers, learning about their business and being able to tailor solutions to meet their needs. Your communication skills are exceptional, as are your organizational ones. You like to problem-solve. You have a keen eye for spotting upsell opportunities. You love...
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Customer Success Manager
1 week ago
Vancouver, Canada Wildpack Beverage Full time**Role: Customer Success Manager** **Location: Vancouver** **Reports to: Director, Business Development & Customer Success** **About Wildpack** Wildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages...
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Customer Success Manager
2 weeks ago
Vancouver, Canada Prevue HR Systems Inc. Full time**About the Ideal Customer Success Manager**: You **love **building relationships with customers, learning about their business and being able to tailor solutions to meet their needs. Your communication skills are exceptional, as are your organizational ones. You like to problem-solve. You have a keen eye for spotting upsell opportunities. You love...
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Director, Customer Success Management
4 weeks ago
Vancouver, Canada Salesforce, Inc.. Full timeWho We Are We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
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Director, Customer Success Management
4 weeks ago
Vancouver, Canada Salesforce, Inc.. Full timeWho We Are We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
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Director, Customer Success Management
4 weeks ago
Vancouver, Canada Salesforce, Inc. Full time*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...
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Director, Customer Success Management
4 weeks ago
Vancouver, Canada Salesforce, Inc. Full time*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...
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Director, Customer Success Management
3 weeks ago
Vancouver, Canada Salesforce, Inc. Full time*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...
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Director, Customer Success Management
2 weeks ago
Vancouver, British Columbia, Canada Salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...
