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Patient Attachment, Engagement and Outreach Coordinator

4 weeks ago

Hamilton, Ontario, Canada Hamilton Family Health Team Full time

Your Opportunity:

This is your opportunity to significantly shape and influence health outcomes for the Hamilton community.

The Patient Attachment, Engagement and Outreach Coordinator is responsible for supporting patients in finding and attaching to primary care providers through effective coordination, engagement, and leadership. With a focus on organizational collaboration, this role works closely with healthcare providers, community organizations, and other stakeholders to streamline patient attachment and improve access to care with a goal of enabling everyone to have a primary care practitioner.

Are you experienced in…

  • Coordinating patient attachment initiatives (such as outreach), collaborating with health and community partners, timely follow-ups, and building relationships with new and existing partners with a goal of learning about patient populations and assisting them to reach their goal of receiving primary care.
  • Leading and mentoring administrative and outreach team members to streamline attachment initiatives from a patient, partner, and primary care perspective.
  • Using quality improvement tools and software to collect and manage data related to primary care availability, attachment, and service utilization.
  • Assisting with quality improvements and mapping as well as developing and improving standard operating procedures.
  • Empowering patients to share complaints and compliments, triage and collaborate with colleagues and leadership to resolve issues and concerns in a respective way that is both responsive and supports patients.
  • Collaborating with healthcare providers and community partners to support initiatives to connect individuals to primary care and to support patient relations and experience.
  • Facilitating attachment that meets patient needs.
  • Building positive working relationships with primary care providers to understand roster capacity and streamline patient attachment processes and improve patient experience.
  • Acting as a central point of contact for patients through outreach, telephone, email and in person, addressing questions and facilitating connections and dealing with patient experience issues.
  • Identifying challenges and take feedback from partners to improve processes and enhance patient experience.
  • Gathering, analyzing, and reporting data to monitor program outcomes and identify areas for improvement.
  • Using an iterative approach to improve processes and experiences for patients.
  • Contributing to the development and implementation of strategic plans related to patient attachment and access to care.
  • Identifying gaps in care and providing administrative support to implement targeted solutions.

*** The above responsibilities are not to be considered all-inclusive.

If so, we are looking for a future colleague who has…

  • Diploma in Office Administration or equivalent combination of education and experience
  • Exceptional customer service, communication and organizational skills
  • Excellent interpersonal skills, with proven ability to work well in a team environment
  • Demonstrated problem solving skills and initiative
  • Proficient with Microsoft Office
  • Must be able to multi-task and prioritize while working within a busy environment
  • Experience with EMR (Practice Solutions Suite) an asset
  • Previous experience in a clinical setting an asset
  • Excellent attendance

Why Join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

  • Healthcare of Ontario Pension (HOOPP)
  • Extended health care benefits including health, dental, vision & critical illness insurance
  • Meaningful, purpose-based work
  • 13 paid Stat holidays and one (1) extra float day
  • Flexible work schedule
  • Ongoing green initiatives

Summary:

Classification: Non-union

Primary Location: Hamilton

Schedule: Monday-Friday

Employee Class: Full-time (1.0 FTE)

Date Available: Immediately

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention:

Last name, First name_Position by email:

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

We thank all applicants for their interest, only those selected for an interview will be contacted.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.