Implementation Specialist

Job Title:Implementation Specialist – Wicket Web™Department: Customer ExperienceReports to: General Manager, ServicesTerm: Full-Time PermanentJob Level: IntermediateSalary range: $70,000 – $80,000
Join our team of trailblazers in Association TechnologyAre you ready to make waves in the tech world? At Wicket, we’re at the forefront of technological innovation for Associations and Not-for-Profits. As a fully remote team, we’re breaking barriers and setting new standards. Join us, and be a part of the tech revolution in the Association and Not-for-Profit space
About UsWicket offers two main software products. The first is our Member Data Platform ( Wicket Member™ ), which is the first of its kind and revolutionizes data management for associations. The second is a web and e-commerce platform ( Wicket Web™ ) that caters to the unique website needs of associations, leveraging the power of WordPress and WooCommerce.
Wicket is the creator of the world's first Member Data Platform ( Wicket Member™ ), a revolutionary product that has created a new software category. Alongside Wicket Member™, Wicket is now bringing to market a productized web and e-commerce platform ( Wicket Web™ ) built on top of the open-source WordPress Content Management System.
Our customers are ambitious, impact-driven associations across North America and around the world. They represent leaders in healthcare, engineering, construction, science, law, business, and public service. They are setting standards, advocating for their members, and shaping the direction of entire sectors. We build technology that helps these organizations operate smarter, connect deeper, and amplify their impact.
Learn about Wicket’s culture, benefits, values, and other opportunities atwicket.Io/careers
About YouAs Implementation Specialist – Wicket Web™, you will be responsible for designing solutions and meeting business needs through the effective delivery of Wicket’s technology. You will be part of the Customer Experience team and will be committed to the successful onboarding and training of the Wicket Web™ platform.
As our ideal candidate, you’ll become an expert on the Wicket Web™ product, and work closely with customers to understand how their business processes and goals can be mapped to our product offering.
You are someone who is willing to go the extra mile to help ensure the Wicket Web™ platform is exceeding the business goals of our customer. You are a problem solver, a collaborator, and love to find creative solutions to complex problems.
You thrive in a remote-first culture by taking ownership of your work, communicating proactively and clearly, prioritizing effectively, and building strong working relationships across a distributed team.
Key Responsibilities:
Conduct thorough requirements discovery sessions with clients to understand their business processes, challenges, and goals for implementing the web solution.
Analyze client requirements and determine the best configuration and customization options within the web platform.
Collaborate closely with clients to translate their business requirements into actionable implementation plans, ensuring alignment with industry best practices and platform capabilities.
Leverage in-depth knowledge of tools and technology to configure and customize the web platform to meet client needs effectively
Produce workflow diagrams, data flow maps, integration diagrams, and feature specifications as part of the customer implementation documentation.
Lead the configuration of patterns and templates within the web solution to deliver an optimal user experience, while meeting the customer’s business needs.
Work closely with cross-functional teams, including project management, product, data, and customer support, to ensure seamless integration of the configured solution into the client’s environment.
Document functional and technical requirements for development by translating client needs into clear, well-scoped user stories, acceptance criteria, and implementation notes for internal teams.
Consult with external vendors and third-party providers to plan, design, and guide integrations with the Wicket Web™ solution, ensuring alignment on data flows, responsibilities, and technical constraints.
Collaborate with the Customer Experience team to manage tasks and priorities across client implementations.
Work closely with client stakeholders and technical teams to define integration requirements, including data mapping, API usage, and the end experience for users.
Collaborate with cross-functional teams, including product development, to implement and test integration solutions, ensuring seamless interoperability between systems.
Create client-specific user acceptance testing