VIP Account Manager

Ignite Your Career Where Innovation Leads the Way Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. Well, What About The Role? We’re not here to play it safe – we’re here to win and to rewrite the playbook for online gaming. As a challenger brand in the online sportsbook & casino world, we move faster, think bigger, and out-hustle the competition. Our mission? To build the most thrilling, rewarding, and player‑first VIP experience in the industry. What You’ll Do Manage a portfolio of high‑value VIP players, providing white‑glove service and building personal, 1:1 connections that drive loyalty and incremental play. Sell across verticals – casino, sports betting, & beyond, maximizing share of wallet and successfully onboarding new VIPs. Engineer unforgettable moments – digital exclusives, suite nights, and money‑can’t‑buy experiences that turn customers into superfans. Exceed revenue targets with challenger grit, tenacity and a focus on working both smarter and harder than the competition. Partner with Marketing, Product, & Operations to deliver VIP campaigns that feel personal, bold, and on‑brand. Identify signs of addiction and risky behavior – work closely with the Responsible Gaming team to ensure player well‑being and compliance with regulations. Take ownership in our growth – provide active feedback on market trends, product innovation, and automation tools. What We're Looking For Competitive, sales mindset with a hunter’s drive and a closer’s instinct. Experience in VIP hosting, sales, or relationship management (online gaming, hospitality, sports, and/or entertainment preferred). Entrepreneurial, self‑motivated, and never satisfied with second place. Cool under pressure; comfortable owning targets and thriving in a commission environment. Knowledge and passion for online gaming, casino, and/or sports. Flexible schedule to meet your customers when (and where) they’re playing – evenings, weekends, events. Regular travel for VIP events and activations (~25%). What’s in Your Play History? 3 to 5 years experience in outbound sales or marketing roles. Successful track record as a top performer, exceeding sales targets. Casino, sports, and/or hospitality industry experience preferred. This is what you'll get Annual vacation. Annual bonus. RRSP program. Health insurance. Home office allowance. Wellness allowance. Flexible Working At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week. DNA / Values We are driven by a set of core values that we call our DNA. We strive to embody our DNA and keep them at the heart of everything we do We are always ready to embrace change, adapt, and do what it takes to delight our customers. We believe that you make the difference, which gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams learn every day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we love to lead by thinking differently, seeking innovation, and always looking for ways to raise our game. Equal Opportunities At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability. Location Toronto, Ontario, Canada Salary CA$40,000 - CA$45,000 Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries Gambling Facilities and Casinos #J-18808-Ljbffr