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Customer Success Manager
4 weeks ago
Overview AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners manage and grow their business—from scheduling appointments to managing technicians and generating invoices. Responsibilities Drive Customer Value: Work directly with shop owners to maximize their use of AutoLeap and achieve their goals Build Relationships: Foster strong relationships with customers and identify opportunities for growth Manage Escalations: Handle customer escalations effectively and ensure timely resolution Grow Business: Maintain an active pipeline of expansion opportunities to meet quota Assist Sales Efforts: Partner with the sales team by supporting prospect demos and showcasing product value Advocate for Customers: Understand and advocate for customer needs and feature requests Note: Team members may occasionally be asked to support tasks outside of their day-to-day scope to meet evolving business needs Qualifications Bilingual Communication: Fluency in both French and English, with the ability to communicate confidently and professionally across both languages Software Experience: 8-24 months of experience at a software company, preferably with SaaS and SMB experience Sales Skills: Experience demoing and closing sales opportunities Organizational Skills: Ability to manage a large book of business effectively Proven Success: A strong track record of achievement in previous roles Customer Focus: Passion for helping others and a dedication to customer satisfaction Unique Talents: Bring your own unique skills and perspectives to the team Benefits Benefits Coverage: A comprehensive health plan with significant employer contributions Flexible Time Off: Unlimited paid time off to support work-life balance and personal well-being Monthly Meal Stipend: A recurring monthly allowance to assist with meal expenses Employee Recognition: A platform for peer recognition, where you can earn points towards various rewards Career Development: Access to learning opportunities and internal mobility to support long-term growth People-First Culture: A collaborative, supportive environment rooted in trust, accountability, and inclusion Seniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr
