Systems Analyst, Mobile

Systems Analyst, Mobile EPCOR Location: Edmonton, ABDuration: up to 12 months (full time temporary) We are hiring one full-time, temporary Systems Analyst, Mobile position to work out of Edmonton, AB. The Systems Analyst, Mobile will provide technology expertise to the Application Services department and EPCOR as a whole, responsible for maintaining, operating and enhancing EPCOR’s custom mobile applications and delivering usability-focused solutions that delight our customers. Responsibilities Act as subject matter expert for EPCOR’s mobile and web applications and infrastructure. Understand technical details of all applications in the mobile and web team portfolios. Deliver optimal results against key operational metrics: Meet incident response targets. Estimate and deliver change requests. Improve customer satisfaction scores. Maintain high system availability. Drive process improvements. Monitor application performance and analyze hardware and OS resource trends. Ensure system reliability through proactive monitoring, maintenance, and change management. Provide mobile expertise to operational and project teams. Resolve customer issues efficiently using open communication and problem-solving. Abide by all Application Services departmental policies and processes for consistent support and administrative practices. Research industry trends and recommend new technologies. Schedule and execute production system deployments. Provide on-call support for all mobile applications. Qualifications Completion of a Diploma in Computer Engineering, Systems Technology, Management Information Systems, or a degree in Computer Science or Engineering from a recognized post-secondary institution. 4-6 years of related experience in Web Operations and/or Development (candidates with less experience may be considered for a developmental position). Experience in Agile/SCRUM development, supporting large public-facing websites and intranets, and working with both technical and non-technical users. Experience in mobile technologies (MAUI.net, Xamarin), Azure Cloud services (e.g., Azure AD, Web Apps, Application Insights, Blob Storage, SQL Server, Functions, Cosmos DB), and pipeline tools (Jenkins, Octopus, Azure DevOps, ARM templates, PowerShell, YAML). Experience in web technologies such as C#, ASP.NET, MVC, .Net Core, ReactJS, CSS, HTML, Bootstrap, Material UI, JavaScript, TypeScript. Experience working within large corporate environments and familiarity with basic networking concepts such as load balancers, firewalls, and domains. Experience implementing Progressive Web Applications (asset). Strong understanding of IT concepts with the ability to navigate across multiple tech stacks. Ability to design, develop, and unit test web solutions. Ability to diagnose, research, recommend, and implement solutions to production problems, including reacting with urgency to troubleshoot critical application availability issues. Ability to prioritize workload while remaining flexible and adaptable in dynamic environments. Other Important Facts About This Job Jurisdiction: CSU52 Class: IT2 / IT1 Wage: Starting at $54.51 per hour; developmental IT1 starting at $49.92 per hour. Final Wage and Step will be determined at the time of selection and are subject to change based on the ratification of the new Collective Agreement. If hired at the developmental level, the starting wage will be determined based on experience at the time of selection. Hours of work: 75 hours biweekly. Internal Applicants: please ensure that you are using your “@epcor.com” email address. Please note the following information: Requirement: at least 18 years of age, high school diploma (GED or equivalent), legally entitled to work in Canada (a copy of a valid work permit may be required). Background checks (criminal, identity, educational, credit) and professional reference checks are required; some positions require enhanced criminal record checks. A technical/practical assessment may be administered during the selection process. Clearance on pre-placement medical and drug & alcohol testing may be required. Learn more about Working at EPCOR Follow us on LinkedIn, Twitter, or Facebook #J-18808-Ljbffr