Testing Program Liaison

Founded in 2011, Fullscript is a healthcare platform built on the belief that care should treat the whole person. Today, more than 125,000 practitioners and 10 million patients count on us for access to high-quality supplements, industry-leading labs, and tools that make it easier to follow through on care. Our purpose is simple: to help people get better. Every system we design and every program we deliver supports practitioners in providing care that is more personal, more efficient, and more effective. This is your invitation. Bring your ideas. Bring your grit. Bring your care for people. Let’s build a healthier future together and make healthcare whole . About The Role Fullscript is redefining supplement quality for healthcare professionals and their patients. As part of our Medical Innovation team, the Testing Program Liaison will own the end-to-end execution and evolution of Fullscript’s clinician-led supplement testing program — ensuring every product we offer meets the highest scientific and regulatory standards. This program is new and expanding rapidly. We’re looking for a technically savvy and scientifically-minded professional who can bridge the worlds of lab science, regulatory standards, and practitioner education. You’ll manage every step of the testing cycle — from product selection and lab coordination to data interpretation and educational content creation — helping us bring transparency and trust to supplement quality. What You'll Do Program Strategy & Execution: Own the quarterly supplement testing program from start to finish — including SKU selection, sampling, lab coordination, data interpretation, and results integration. Identify high-risk or high-value supplement SKUs using data and industry insights. Develop and maintain testing standards, methodologies, and assay protocols in partnership with accredited labs (e.g., HPLC, GC-MS, ICP-MS, microbiological assays). Collaborate with QA, Medical Innovation, and Merchandising teams to resolve any out-of-specification results and maintain compliance with GMP and other regulatory standards. Cross-Functional Collaboration: Partner with Engineering, Catalog, and Product teams to ensure test results are accurately integrated into the Fullscript platform and practitioner experience. Work closely with QA, Legal, and Medical teams to define testing guardrails and ensure alignment with regulatory expectations across both the U.S. and Canada. Liaise with vendors, manufacturers, and labs to align on test methods, reporting specifications, and sample handling. Data Interpretation & Communication: Analyze Certificates of Analysis (CoAs) to extract potency and purity data and translate findings into actionable insights. Develop internal documentation (SOPs, QA summaries, internal briefs) and educational assets for practitioners. Create clear, practitioner-facing materials — such as slide decks, handouts, FAQs, and “Fullscript Academy” content — that translate scientific data into accessible knowledge for healthcare professionals. Partner with Marketing, Sales, and Customer Success to craft data-driven messaging and external content that communicates Fullscript’s leadership in supplement quality. Continuous Improvement: Keep assay methodologies and lab partnerships up to date with emerging science, technologies, and regulatory changes. Contribute to process optimization, data accuracy, and content workflows that scale as the program expands to new regions (U.S. → Canada). Provide expert input on new ingredients, contaminants, and testing trends relevant to practitioners and consumers. Annual Testing Cycle management which includes: Active Testing Periods (Quarterly): Manage sample logistics (including Distribution Center visits), lab coordination, method alignment, troubleshooting, and data review. Interim Periods: Conduct program planning, SKU risk assessments, lab method updates, and prepare content and stakeholder communications for the next testing cycle. What You Bring Bachelor’s degree in Biochemistry, Chemistry, or a related life-science field. 2+ years in an accredited supplement-testing or analytical lab (HPLC, GC-MS, ICP-MS, microbiology, etc.). Strong scientific writing and data-translation skills. Understanding of supplement quality standards, GMP requirements, and regulatory frameworks in the U.S. and Canada. Bonus if you have: Master’s or PhD in Analytical Chemistry or a related discipline. Prior experience in a supplement company, medical affairs, or clinical liaison capacity. Familiarity with digital platforms, data integration systems, or content management tools. Experience creating educational or marketing content for healthcare audiences. Who You Are You’re scientifically curious, operationally strong, and energized by building a new program from the ground up. You can translate complex lab data into clear, credible communications for healthcare professionals. You thrive in cross-functional environments and enjoy collaborating with scientists, clinicians, engineers, quality and marketers alike. Why You\'ll Love Fullscript Market competitive compensation package including equity 401K matching (within US) / RRSP matching (within CAD) Flexible PTO policy Flexible benefits package and additional perks Employee discount on Fullscript catalog of products for family & friends Ability to Work Wherever You Work Well Apply now Apply now—let’s build the future of healthcare, together. We kindly ask that all applications be submitted directly through our careers page. Due to the high volume of interest, we’re not able to respond to individual emails or messages about job postings. If your background aligns with what we’re looking for, a member of our team will reach out to you directly. Fullscript is an equal-opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request—email for support. Before joining the team, all candidates who receive and accept an offer will complete a background check. We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S. We are an equal opportunity employer committed to diversity and inclusion. More info SOCIAL: @fullscriptHQ #J-18808-Ljbffr