Head of Customer Success

Head of Customer Success - Enterprise Regional 2 days ago – Be among the first 25 applicants. About The Role As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success. This role is split between leading a team focused on optimizing operational health (including operational efficiency, customer experience, and financial health) and enabling and driving revenue growth by supporting upselling and cross‑selling efforts. You will work hand‑to‑hand with Client Partners, Account Management Managers, and Heads of Segment to analyze merchant performance, identify operational pain points, and develop tailored solutions, acting as a co‑orchestrator of our Enterprise Partnerships. What You’ll Do Lead a team of Customer Success Managers, ensuring the timely and accurate monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding the team to effectively identify and solve potential issues. Co‑own and manage relationships with key restaurant brands, developing and executing the strategy to achieve quarterly and annual growth goals. Drive revenue growth by identifying upselling and cross‑selling opportunities, expanding product adoption, and communicating the value of our newest products with a lens of creativity to differentiate our offering. Analyze performance metrics to identify growth opportunities and present data‑driven recommendations to help partners optimize their performance. Employ critical thinking and creative problem‑solving skills to navigate relationships and difficult partner conversations. Build strong relationships with senior stakeholders and key decision‑makers both internally and externally. Handle the big picture and the tiny details: stay organized, timely, and ensure nothing gets missed while consistently adding value to existing partnerships. Partner with cross‑functional teams. Be the voice of the customer and effectively navigate internal processes with partners from Product, Marketing, Operations, Legal, Finance, etc. Basic Qualifications A minimum of 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in tech, SaaS, advertising, or retail media). Bachelor’s degree in Economics, Finance, Business Administration, or a related field. Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders. Creative thinker with a passion for problem‑solving and driving innovation. Ability to thrive in a fast‑paced, constantly evolving environment with a proactive, results‑driven mindset. Proven track record of driving revenue growth and achieving targets. Basic proficiency in SQL, with the ability to adjust and refine queries as needed. Preferred Qualifications Excellent listening, communication, and relationship‑building abilities; experience managing high‑value relationships and influencing senior external partners. Proficiency in negotiation, forecasting, and problem‑solving; experience selling into or partnering with large, complex enterprise brands. Strong organizational skills to prioritize ongoing processes and projects simultaneously. Data‑driven decision mentality and sound business judgment; ability to translate data into insights and consult on core business objectives. Track record of building and executing strategic sales/marketing plans (quarterly & annual). Ability to work cross‑functionally and manage multiple stakeholders. Speed, resourcefulness, and a go‑getter mentality; comfortable in a fast‑paced environment and navigating ambiguity. Experience with CRM and analytics tools (e.g., Salesforce). Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis. Compensation and Benefits Base salary ranges depend on location: CAD$126,000–140,000 in Canada or USD$136,000–151,500 in the U.S. All U.S. locations are eligible for Uber’s bonus program, equity awards, and a comprehensive benefits package. For more details, visit Uber Benefits . Job Details Title: Head of Customer Success – Enterprise Regional (Director, Full‑time) #J-18808-Ljbffr