Security Solution Engineer

About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Position Summary The Security Solutions Engineer is an information security expert responsible for assessing and improving the security posture of customer environments. The Security Solutions Engineer manages the technical aspects of customer systems and is primarily responsible for solution uptime, availability, policy development and problem troubleshooting. Security Solutions Engineers are also responsible for the technical development of various clients’ security solutions such as Proofpoint Protection Server, TAP, TRAP, and other Proofpoint products. Platform Engineers serve as an escalation point and mentor for other members of the team. Platform Engineers also help develop internal process, procedure, and drive collaboration across business units to help streamline service delivery. He or she must ensure that all tasks performed adhere to the firm’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the corresponding handling of customer data. Duties & Essential Job Functions Serve as an escalation point for other engineers on the team Optimize security policies to protect against emerging threats and adhere to industry best practices Create and develop custom solutions for managed security systems Maximize system uptime, availability, and performance Utilize internal CRM for problem tracking and project development Assist the team in meeting all customer SLAs Unsurpassed attention to detail, analytical problem-solving skills, and ability to diagnose and troubleshoot technical issues Maintain awareness of industry trends, security news, and best practices Take on-call rotation after hours and on weekends, serving as a point of escalation as necessary Provide flexibility with schedule to cover job requirements Ability to quickly and efficiently resolve client issues while maintaining high levels of client satisfaction Lead technical discussions with customers and partnering organizations Research and analyze industry trends and security vulnerabilities, in order to effectively communicate to customers any risk to their environments and implement solutions to mitigate the risk Administer and support lab environment to include change request review and approval, maintenance, and design Qualifications Bachelor’s Degree in Computer Science, Information Technology, or related discipline. Experience may be considered in lieu of a degree Experience with Email Security Corporate computer networking, technical support, system administration, Windows, Unix/Linux Operating System administration and/or network security experience Experience and proficiency in Proofpoint email security products, to include certification and training Experience and proficiency designing and implementing Proofpoint solutions High Level of critical thinking and proven ability to manage customer expectations high pressure situations Proficiency in technical writing, diagraming, and communications. Combine patience, determination, and persistence to troubleshoot client issues Ability to work effectively with team members and clients Desire to mentor junior engineers Self‑motivated, with ability to manage and follow up on multiple tasks simultaneously Strong analytical capabilities, problem solving skills, providing solutions in a systematic and clear manner, and easily understood by colleagues and customers Strong time‑management skills Preferred Experience with Proofpoint email security products - PoD/TAP/TRAP Expert in information security or network security SQL or Oracle database experience Regular expression experience Scripting knowledge of Perl, Python, Java, or Bash Proofpoint product certifications Industry certifications such as CISSP, Network+, Security+, etc. Experience working in Managed Services. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success‑every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to How To Apply Interested? Submit your application along with any supporting information - we can’t wait to hear from you Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well‑being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three‑week Work from Anywhere option. Base Pay Ranges SF Bay Area, New York City Metro Area: Base Pay Range 98,900.00 - 155,430.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range 78,800.00 - 123,805.00 USD All other cities and states excluding those listed above: Base Pay Range 70,400.00 - 110,605.00 USD #J-18808-Ljbffr