IVR Developer – Cisco CVP, Call Studio, Java
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IVR Developer – Cisco CVP, Call Studio, Java & Amazon Connect
Location: Toronto, ON
Work Mode: 4 days hybrid
Skill Required:
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
- Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
- Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
- Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
- Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
- Strong knowledge of AWS Amazon Connect is a plus.
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