Commercial Account Manager

2 days ago

Waterloo, Canada Navacord Full time

Built with strong Essex-County roots, Ives Insurance prides itself on being there when our community needs us most. With offices spread throughout Essex-County and beyond, we’re proud to serve our communities by providing industry-leading customer service and care. Ives is a member of the Navacord Group, and we’re proud to support them in their mission to “build the great Canadian brokerage.”


Our Commercial Lines team is excited to be adding a Commercial Lines Account Manager to one of our South Western Ontario offices . Reporting to the Director of Commercial Lines, this role supports and develops the overall performance of their team, while maximizing efficiency and fostering an effortless client experience.


At Ives Insurance, we are committed to the professional growth and development of our team members. We believe that when you invest in learning, everyone benefits. From industry certifications to tailored training programs and mentorship opportunities, we prioritize helping you reach your full potential.


What You’ll Do

Client & Company Support: Answer inquiries from clients and insurance companies, delivering prompt and professional support.

Policy Management: Handle endorsements, renewals, and policy updates with an eye for accuracy.

Relationship-Building: Connect with clients to discuss renewals, provide quotes, and explore new business opportunities.

Upsell & Cross-sell: Spot chances to recommend products that fit clients' needs.

Claims & Billing Assistance: Help clients through claims and billing questions to make their experience as smooth as possible.

Business Development: Prepare submissions and proposals for new and renewal business.

Industry Engagement: Stay updated on rates, forms, and coverage changes and represent Ives Insurance at industry events.

Teamwork & Support: Step in to assist coworkers during absences, vacation, and other times when coverage is needed.


What You’ll Bring

Licenses & Certifications: RIBO license required; CAIB or equivalent designation preferred, or a willingness to pursue it (we’ll support you every step of the way).

Skills: Top-notch communication, problem-solving, and organizational skills.

Efficiency: Ability to thrive in a fast-paced environment while maintaining accuracy.

Tech Savvy: Comfortable using MS Word, Outlook, and BMS.

Professionalism: Positive demeanor and appearance, with a commitment to confidentiality and high standards of ethics.


Why Join Us?

At Ives Insurance, we don’t just offer a job—we offer a career path. Our commitment to learning and development ensures that you’ll have access to resources and programs designed to help you grow in your role. Whether it’s achieving a new certification, attending industry events, or participating in mentorship initiatives, we’re here to support your success.

Join a team that values community, collaboration, and continuous improvement. Apply today to start your journey with Ives Insurance

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