Manager, Field Technology Partner, Burger King, Canada

Manager, Field Technology Partner, Burger King, Canada Join us on our journey to build the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45B in annual system‑wide sales and over 32,000 restaurants in more than 120 countries. RBI owns four iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. Through our Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to food, the planet, and people and communities. The Field Technology Manager plays a critical role in supporting Burger King franchised restaurants. Located in Toronto, ON , this position requires the ability to travel up to 30–40% across Canada and occasionally to the U.S. Roles And Responsibilities Own the strategic roadmap for the Burger King Canada tech stack, collaborating with U.S. counterparts to enhance, deploy, and maintain new and existing technologies in restaurants. Provide leadership for cross‑functional teams during technology deployment projects, ensuring alignment with operational priorities and timelines. Manage incident response and resolution for franchised restaurants to restore normal service operations swiftly. Conduct deep‑dive technical analyses to identify root causes of issues and drive timely resolutions with vendors and internal teams. Establish and lead continuous process improvement cycles for restaurant technology systems, including performance reviews, policy updates, and technology enhancements. Manage the relationship and act as the primary point of contact for Burger King Canada technology partners. Oversee compliance efforts related to BKC technical procedures, data models, and restaurant technologies. Define and manage disaster recovery and business continuity plans for restaurant technology systems. Ensure audit readiness and compliance with PCI and data security standards. Qualifications And Skills 5+ years of experience in IT service management, technical support, or information security, including at least 3 years in a managerial role. Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. Strong understanding of restaurant technology systems, POS, kiosks, digital menu boards, standardized networks, and VSS/CCTV solutions. Strong technical knowledge in network troubleshooting, design topology, TCP/IP, VLANs, and routing. Experience with enterprise software suites such as Microsoft Office 365, Tableau, Grafana, Datadog, and SQL. Familiarity with vulnerability assessment, incident response, and security operations. Certifications such as Six Sigma, ITIL Fundamentals, A+, Security+, Network+, CCNA, HDI Service Desk Manager, or Microsoft MCP/MCSE are highly desirable. Proven ability to lead cross‑functional teams and manage priorities to meet deadlines. Bilingual (English/French) proficiency is an asset. Benefits Benefits at our global offices focus on physical, mental, and financial wellness. We offer a comprehensive global paid parental leave program, free telemedicine, and mental wellness support. Equal Opportunity Statement Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status or any other characteristic protected by local, state, provincial, or federal laws, rules, or regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request. #J-18808-Ljbffr