Manager, Menu and Food Information Systems

Salary CAD $54.16 - $77.86 / hour Job Summary We’re seeking a dynamic, detail-oriented leader to join us as a Full‑time Manager of Menu and Food Information Systems—a pivotal role in shaping how nutritious, safe, and patient‑centered meals are delivered across our healthcare facilities. In this role, you’ll drive meaningful change by integrating technology with food service operations, leading system planning, menu development, procurement, and training across the health authority. If you're ready to make a lasting impact through leadership, innovation, and collaboration—this is your opportunity. Detailed Overview Supporting the Vision, Values, Purpose, and Commitments of Fraser Health, including service delivery that is centred around patients/clients/residents and families: Reporting to the Director, Food & Clinical Services, the Manager is responsible for the operational delivery of the business processes provided by the food service information system, the planning, analysis, implementation, monitoring and evaluation of the system, regional menus and food procurement in conjunction with PHSA leads. The Manager oversees and provides leadership for appropriate food information systems supporting all modules at all sites across the health authority, leads and ensures that food information systems are maintained in accordance with organisational standards, reviews, recommends and creates plans for changes required to the system to meet the day‑to‑day business requirements and future business needs. Provides oversight of training for internal staff on the food service information system, assigns and maintains user groups, system documentation and education/training materials. Works in collaboration with the organisation’s IM/ITS partners/department, Food and Dietitian Services department and other internal and external partners, as required. Supervises Leader(s), Menu and Food Information systems, Lead, Dietitian Information Systems and other designated staff. Responsibilities Leads the development, implementation, maintenance and integration of the food service information system for all sites across the organisation. Leads the development, implementation, maintenance and integration of the patient and resident menu for all sites across the organisation. Leads the procurement of food and related supplies for food service for all sites across the organisation. Acts as an expert resource consultant to food services system users across the organisation, and other related staff, as required. Evaluates and defines business process redesign opportunities available to food service managers and recommends solutions supported by appropriate modules to maximise staff and departmental operating efficiencies. Provides overall leadership and direction to team members using effective management techniques in an interdisciplinary team environment (e.g., coaching, mentoring, skill and leadership development, performance management). Analyzes and maintains database supporting system solutions by establishing quality checks and verification points for database accuracy and supervising data‑entry personnel during the database‑building phase. Designs and implements training for all organisational staff on the system modules and the system‑generated management reports and tools to ensure optimal user interaction with the system, and develops appropriate end‑user training documentation. Maintains familiarity with industry developments and advancements and recommends course of action for their application within the health authority. Communicates and documents all system failures, unusual delays, financial impacts, and impacts to patient care. Works in collaboration with the organisation’s IM/ITS partners and vendors to provide system and database functionality support to end users, troubleshoot system and database issues and test system upgrades and enhancements prior to implementation. Develops, implements and maintains system backups and emergency recovery procedures for the department. Participates in the creation and maintenance of departmental standard operating procedures and System Requirements documents relating to the system management tools and system use. Evaluates new products and services for potential application within the health authority. Represents the department as required on regional and national user group conferences, corporate committees, task forces and teams. Makes presentations on departmental initiatives as required. Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel. Performs other related duties as assigned. Qualifications Baccalaureate in Dietetics or Nutritional Science from an accredited university and current registration with the College of Dietitians of British Columbia, supplemented by a minimum seven (7) years’ recent, related working experience in a food operations, procurement and information systems/technology management role in a health facility or an equivalent combination of education, training and experience. COMPETENCIES: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Excellent organisational, project management and time management skills. Excellent communication skills, both verbal and written. Demonstrated ability to successfully communicate solutions to technical issues. Demonstrated ability to establish effective working relationships with technical, operational and vendor staff. User‑level technical problem‑solving skills. Strong customer service orientation. Ability to work with end‑users of varying skill levels at all levels of the organisation. Ability to analyse workflow and systems applications in a clear, concise manner. Ability to utilise resources effectively. Positive, solution‑oriented attitude in the workplace. Demonstrated knowledge of desktop and laptop computer hardware, basic Local Area Networks (Novell, Windows), Microsoft Word, Microsoft Excel. Physical ability to perform the duties of the position. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and hosts 32 First Nations within the Fraser Salish region. People – those we care for and those who care for them – are at the heart of everything we do. Our hospital and community‑based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning – please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. We will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process. #J-18808-Ljbffr