Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem-solving to deliver measurable impact. Job Description Job Summary We areseeking a motivated and customer-focusedBilingual Tier 1 IT HelpdeskSupport Specialist (French/English) to join our IT team. Support Analysts serve as the primary point of contactfor end-users encountering issues or seeking assistance. They respond toinquiries, provide guidance, and ensure that users receive prompt and accuratesupport. They communicate technical information in a clear and understandablemanner, regardless of the user's technical expertise Itsa Hybrid role for GTA candidates, and Remote for candidates outside GTA. Key Responsibilities Diagnoseand resolve technical issues reported by end-users, providing timely andeffective support either remotely or on-site. This includestroubleshooting hardware, software, and peripheral-related problems, andguiding users through step-by-step resolutions to ensure minimaldisruption to operations. Provide Tier 1support for hardware issues, including desktops, laptops, printers, peripherals,and mobile devices. Log and categorizesupport tickets, ensuring accurate documentation and timely resolution orescalation. Escalatecomplex or unresolved issues to higher-level support teams. Assist users withbasic ERP system navigation and troubleshooting; escalate complex ERPissues to Tier 2/3 as required. Maintain assetinventory records and support the hardware provisioning anddecommissioning processes. Monitor and follow upon open tickets to ensure SLAs are met. Documentand report to Business on all outstanding issues. Identifyingenhancements to processes or operations that would improve the efficiencyof the team. Performing regular proactivehealth-checks of the system and reporting the results Workingwithin a flexible schedule that may include being "on-call". Abilityto prioritize issues with Business to provide solutions. Follow ITIL bestpractices in incident, problem, and request management. Support user accountcreation, password resets, and basic Active Directory operations. Participate inknowledge base creation and documentation of standard procedures and knownissues. Requirements Qualifications &Skills Experience:2+ years in a Tier 1Helpdesk or IT Support role Fluency inboth Frenchand English(spoken and written) ismandatory. Good troubleshooting skills forend-user hardware, Windows OS, Office 365, and common IT applications. Experience working with ITticketing systems Demonstratedteamwork experience is a must. Exceptionalverbal and written communication skills. Basic to intermediate knowledgeof ERP systems (e.g., SAP, Oracle, Microsoft Dynamics). Working knowledge of ITILconcepts (certification is a plus). Strongmotivation and team building skills are desired. Customer service mindset withproblem-solving aptitude. What We Offer: Competitive salary and benefitspackage. Opportunity to work with adiverse and talented team. Professional development andgrowth opportunities. A dynamic and collaborative workenvironment. #J-18808-Ljbffr
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Tier 1 IT Helpdesk Support Specialist
24 hours ago
Toronto, Quebec, LH X, Canada Infoya Full time $78,000 - $90,000 per yearJob SummaryWe areseeking a motivated and customer -focused Bilingual Tier 1 IT HelpdeskSupport Specialist (French/English) to join our IT team. Support Analysts serve as the primary point of contactfor end -users encountering issues or seeking assistance. They respond toinquiries, provide guidance, and ensure that users receive prompt and accuratesupport....
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Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Toronto, Canada Infoya Full timeJob Description Job Summary We are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French / English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt...
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Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Toronto, Canada Infoya Full timeJob Description Job Summary We are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French / English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt...
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Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Full timeJob Description Job Summary We are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French / English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt...
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Tier-1 IT Helpdesk Support Specialist
3 weeks ago
Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Full timeOverviewInfoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting-edge technologies. We work hand-in-hand with our clients to facilitate transformative change, guiding them through strategic shifts in technology, processes, and...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Inc. Full timeA global IT solutions provider is seeking a motivated Bilingual Tier 1 IT Helpdesk Support Specialist (French/English) to provide support to end-users. The role offers a hybrid opportunity for candidates in the GTA, while remote work is available for others. The ideal candidate should have 2+ years of experience in IT support, possess strong troubleshooting...
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Toronto, Canada Paladin Security Group Ltd Full timeA major security service provider is seeking an IT Helpdesk Technician (Tier 1) to deliver operational and technical support. Responsibilities include troubleshooting issues, customer service, and maintaining desktop/laptop deployments. This full-time position is located in Etobicoke, Ontario, and requires 3+ years in a support environment. Ideal candidates...
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Toronto, Canada Paladin Security Group Ltd Full timeA major security service provider is seeking an IT Helpdesk Technician (Tier 1) to deliver operational and technical support. Responsibilities include troubleshooting issues, customer service, and maintaining desktop/laptop deployments. This full-time position is located in Etobicoke, Ontario, and requires 3+ years in a support environment. Ideal candidates...
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IT Helpdesk Support Specialist
17 hours ago
Toronto, Ontario, Canada Infoya Full time $60,000 - $90,000 per yearCompany Description Infoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting-edge technologies. We work hand-in-hand with our clients to facilitate transformative change, guiding them through strategic shifts in technology,...
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Tier 1 IT Helpdesk Support Specialist
3 weeks ago
Toronto, Canada Infoya Inc. Full timeInfoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US,...
